Call Center Supervisor

Posted Jan 13


You have the unique opportunity to join MissionSide’s work from home team of hard-charging, passionate individuals. The Operations Supervisor supports our mission by providing front-line, first-level supervision and leadership to Customer Service Representatives, meeting team objectives, and coaching Customer Service Representatives to meet established goals.

Signing Bonus: $200 sign-on bonus. Terms: must pass background check, must start by 12/7, pass training. Bonus will be paid first payroll after training is complete. 

Duties and Responsibilities

  • Coach and train employees on Performance of their job responsibilities.
  • Handle customer escalations for proper resolution.
  • Develop call strategies using available call center technology to achieve objectives.
  • Responsible for identifying system inefficiencies and creating viable solutions.
  • Monitor phone calls to ensure compliance and quality control standards are met.


  • Bachelor’s degree in business or a related discipline (preferred).
  • Two or more years proven supervisory experience with a call center or similar organization.
  • Strong interpersonal and team building skills.
  • Demonstrated supervisory skills, including coaching and leadership, and dealing with difficult situations.
  • Demonstrated experience in positively impacting and motivating a team of CSRs.
  • Organizational skills and ability to multi-task.
  • Demonstrated computer and technical expertise.
  • Ability to work Remotely.

Additional Qualifications

  • Excellent written and oral communication skills.
  • High degree of resourcefulness and creativity.
  • Strong problem solving, organizational and analytical/research skills and be able to maximize limited resources to achieve ambitious and complex objectives, and short-and long-range goals.
  • Ability to travel to office location in Texas, as needed.