Call Center Supervisor

Posted Jan 13

MISSIONSIDE IS LOOKING FOR TALENT LIKE YOURS TO WORK FROM HOME

You have the unique opportunity to join MissionSide’s work from home team of hard-charging, passionate individuals. The Operations Supervisor supports our mission by providing front-line, first-level supervision and leadership to Customer Service Representatives, meeting team objectives, and coaching Customer Service Representatives to meet established goals.

Signing Bonus: $200 sign-on bonus. Terms: must pass background check, must start by 12/7, pass training. Bonus will be paid first payroll after training is complete. 

Duties and Responsibilities

  • Coach and train employees on Performance of their job responsibilities.
  • Handle customer escalations for proper resolution.
  • Develop call strategies using available call center technology to achieve objectives.
  • Responsible for identifying system inefficiencies and creating viable solutions.
  • Monitor phone calls to ensure compliance and quality control standards are met.

Qualifications

  • Bachelor’s degree in business or a related discipline (preferred).
  • Two or more years proven supervisory experience with a call center or similar organization.
  • Strong interpersonal and team building skills.
  • Demonstrated supervisory skills, including coaching and leadership, and dealing with difficult situations.
  • Demonstrated experience in positively impacting and motivating a team of CSRs.
  • Organizational skills and ability to multi-task.
  • Demonstrated computer and technical expertise.
  • Ability to work Remotely.

Additional Qualifications

  • Excellent written and oral communication skills.
  • High degree of resourcefulness and creativity.
  • Strong problem solving, organizational and analytical/research skills and be able to maximize limited resources to achieve ambitious and complex objectives, and short-and long-range goals.
  • Ability to travel to office location in Texas, as needed.