Collections Manager

Posted Nov 22

We are looking for a Collections Manager who loves working with people and is passionate about the value of ongoing process improvement. You are detail-oriented, organized, and able to work independently in a fast-paced environment.

Reporting to the Senior Director of Accounting, the Collections Manager will work closely with our internal and external partners to support our collections efforts. As the Collections Manager at Olo, you will develop a strong working relationship with our customer support team and our customers to provide an excellent customer experience regarding collections.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

  • Monitor the AR aging and conduct outreach to outstanding accounts. 
  • Lead managing the day-to-day collections efforts.
  • Foster professional relationships with customers to promote an increase in response and collection rates.
  • Promptly handle all external and internal communication regarding collections.
  • Identify issues that cause delays in payment and work with internal/external stakeholders to implement solutions.
  • Help design, improve, and implement the collections process.
  • Work with the Customer Success team to coordinate outreach efforts and develop strategies to maximize the effectiveness of collections activities.
  • Work with other departments and outsourced vendors to drive collection efforts.
  • Prepare weekly credit and collections analysis reports and provide regular updates to management.
  • Prepare monthly AR reserve analysis.
  • Support payment application and billing.
  • Support management on ad-hoc analysis and projects as needed.

What We'll Expect From You

  • 4 or more years of collections experience in a B2B setting.
  • Strong experience with MS Excel, PowerPoint, and Word.
  • Accounting experience in a Software as a Service environment.
  • High level of familiarity with Intacct, Braintree, and Salesforce.

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more! 

Our best estimate of the compensation range for this opportunity is $95-110K annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. 

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. If you require further accommodations or have questions regarding accessibility, please contact us at