Customer Exp Trainer, Financial
Overview:
Develop and facilitate progression and enhancement training for new hires in order to meet and exceed all aspects of client needs and requirements according to policies and procedures.
Responsibilities:
- Coordinate new hire, progression and enhancement training
- Train new and existing employees on client projects emphasizing customer confidentiality and security
- Develop non-classroom communication and training materials
- Assess individual participant and class performance
- Participate in minor client interaction including effective curriculum feedback and client visits
- Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
- Thrive as a team player in a fast paced, high energy, change oriented environment
- Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
- Perform other related duties and assignments as required and assigned by supervisor or manager.
Qualifications:
Minimum 1 year call center supervisory or training experience in high paced customer focused environment
- Six months previous Customer Service Experience
- Experienced in using Microsoft Offfice
- Ability to speak fluent English
- Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
- Requires solid organizational, administrative, leadership and time management skills
- Able to demonstrate personal ownership of tasks and follow through to obtain desired results
- Must have a keen sense of attention to detail, taking the initiative
- Must be enthusiastic and comfortable speaking in front of large groups of people
- Patience with various types of learners
- Skilled in determining why and how tasks should be handled to effective completion
- Proven experience in overcoming unexpected difficulties and using logical problem solving skills
- Excellent written and verbal communication skills
- Prior training curriculum development (instructional design) experience preferred
- Must have availability to work various shifts influenced by current business needs
- College degree preferred or equivalent work experience required
- High school diploma or GED required
- Must pass background and drug tests