Customer Support Agent
What You'll Do:
- Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
- Become a product expert and develop creative solutions and workflows that best meet customer needs
- Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes
- Champion customer needs by sharing feedback and concerns with internal stakeholders
What You'll Bring:
- 2+ years of customer service experience
- Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Self-motivated and able to master complex software
- An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities
- Quickbooks/accounting knowledge a plus