Customer Support Agent

Posted Jan 6

What You'll Do:

  • Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
  • Become a product expert and develop creative solutions and workflows that best meet customer needs
  • Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes
  • Champion customer needs by sharing feedback and concerns with internal stakeholders

What You'll Bring:

  • 2+ years of customer service experience 
  • Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
  • Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
  • Self-motivated and able to master complex software
  • An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities
  • Quickbooks/accounting knowledge a plus