Customer Support QA

Posted Sep 14

We’re looking to hire a talented Customer Support QA to join our growing Customer Support team.

Responsibilities:

  • Perform QA on other agent’s work to identify failed cases, procedure violations, and identify areas for improvement
  • Manage internal team of 10+ agents: hold 1 on 1 meetings to achieve improvement and team growth
  • Identify trends in customer requests and suggest improvements to processes and products
  • Effectively solve customer requests via email and live chat

Requirements:

  • Fluent in English
  • Several years of experience in customer support teams
  • Proven record of leadership
  • Experience in managing small teams
  • Ability to learn quickly
  • Genuine curiosity about people and business
  • Motivated and passionate about getting work done properly
  • Attentive to detail Disciplined and have a strong work ethic
  • Experience with workflow systems is a plus Salesforce management experience is a plus