Director, Client Solutions

Posted Sep 18

Overview:

Direct, administer and oversee all activities for Client Solutions. Provide escalation and leadership support to all departments on behalf of Client Solutions with a focus on improvement of CS skill levels, adherence to processes and flawless execution

Qualifications:

  • 2 - 4 years of experience in Client Solutions management
  • Intermediate knowledge of MS Office (i.e., Word, Excel, PowerPoint)
  • Demonstrated critical thinking, strategic thinking, and problem solving behaviors
  • Strong written and oral communication skills with the ability to present to all levels of the organization
  • Proven strong managerial and leadership skills
  • Ability to develop and execute plans
  • Professional image and presentation
  • Excellent organizational skills
  • Ability to travel up to 25%
  • Medium to high travel requirement.
  • Highest standards of ethical behavior.
  • Bachelor's degree preferred
  • Experience in financial services industry preferred

Responsibilities:

  • Execute client contract specifications on a consistent basis
  • Ensure the competency processes and procedures through continual evaluation and development of support teams
  • Provide strategic direction for specific accounts in order to support client objectives
  • Maintain direct contact with each client on a regular basis, building and maintaining healthy trusting relationships
  • Compare revenues by client to budgeted revenues on a weekly, monthly, quarterly and annual basis providing detailed explanations of significant deviations as requested
  • Maintain clear and open communication with IT, Work Force, Training, Human Resources, Quality Assurance, Executive Leaders and all other support departments
  • Ensure all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance Management immediately.
  • Escalate outstanding items to appropriate leadership
  • Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately