Manager, Employee Customer Comms

Posted Nov 17

Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview Motorola Solutions has been on the cutting edge of technology for over 90 years. Our public safety customers are some of the most demanding people in the world and with good reason. They trust their lives to us, and we earn that trust daily by providing them with solutions that help them be more efficient, more effective, and safer in the moments that matter.

Our Software, Mobile Video, Cybersecurity & CTO team is a diverse, global group of highly talented individuals in a rapidly growing, innovative segment of the company. Our communication teams mission is to deliver clear, consistent and innovative messaging to tell the story of how Motorola Solutions helps create a safer world and of the Motorolans who make it happen.

We achieve this mission in two critical ways

1 Helping team members feel connected to our purpose and to each other through engaging internal communications.

2 Creating clear and compelling external communications to our current customers.

Job Description

Were looking for a creative communicator and people manager who will lead our Software, Mobile Video, Cybersecurity & CTO organizations communication efforts for internal team members and external customers.

Role Overview

Help create the strategic communication plan and define projects and milestones that move that plan forward

Collaborate on new and creative initiatives to improve internal team communication and external customer communication

Conduct measurement and analysis of our programs and help identify opportunities for improvement

Assist in the creation or coordination of communication assets, including videos and presentations

Draft communications or provide edits with an eye toward simplifying complex messages and aligning to our consistent strategic vision. Internally, that includes but is not limited to organizational announcements, product announcements, customer news and employee successes. Externally, that includes but is not limited to software release enhancements, customer newsletters and other technical notifications

Facilitate reviews and advance notices of internal communications among senior leaders and corporate communication partners, while always protecting internal confidentiality

Build and distribute internal communications to the necessary audiences using our internal email platform

Support internal town hall meetings for senior leadership

Ensure the timely distribution of our internal newsletter with content that delivers value to our teams

Maintain and evolve our organizations internal website

Serve as our organizations internal point of contact for cybersecurity incident communications

Lead the communication team while collaborating with and inspiring internal partners in the marketing and culture teams

Candidate may reside anywhere in the US This role is fully remote with the option of inoffice work hours and collaboration, depending on location of the candidate.

This role will require you to work collaboratively with people in these functions

Product Marketing

Product Management


Corporate Communications


Additional KnowledgeSkills

Proven expertise in verbal and written communication

Excellent copy editing skills

Strong organizational skills, with the ability to manage multiple communication projects and deadlines

The ability to translate technical concepts into easytounderstand language

Highly collaborative and able to build productive, positive working relationships internally

Previous people management experience is preferred

Adobe Creative Suite experience is preferred

Experience in the government or technology sectors is a plus



Basic Requirements

Bachelors degree preferred in communication, marketing or related field, plus 243; years of experience

OR 4543; years of communications experience

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Vaccine Requirement

Motorola Solutions has implemented a voluntary COVID19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Motorola Solutions39; customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Motorola Solutions and maintain compliance with these requirements.

Travel Requirements Under 10

Relocation Provided None

Position Type Experienced

Referral Payment Plan No

Our U.S.Benefits include

Incentive Bonus Plans

Medical, Dental, VisionbenefitseffectiveDay 1

401K with Company Match and Day 1 vesting

9 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran39;s status, or, any other protected characteristic.