Product Manager, Operations Suite

Posted Jul 15

Get to know us:

We're FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industry. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our platform automates all aspects of field service operations for enterprise and small businesses, enabling them to accelerate growth, streamline operations, increase customer retention, and maximize revenue.

When you join our team, you'll be joining one of the fastest growing companies in the US with an award-winning culture that's been celebrated by Inc. Magazine and Forbes. Trusted by over 1,700 field service companies across thousands of locations, our software helps clients manage upwards of a billion dollars in revenue. Our partnership with ServiceTitan will enable us to accelerate investment in our technology and people while maintaining our flexible startup culture.

Ready to make your career move?

When you work at FieldRoutes, you represent the premium product on the market. We have a waiting list of companies and a growing list of satisfied customers. We look forward to working with you!

What you'll do:

  • Own roadmap for your product, scope and prioritize development based on business and customer impact
  • Gain a deep understanding of the customer (including customer segments and user personas), conduct frequent user testing with lightweight prototypes
  • Gather constant feedback from customers, internal stakeholders, and through product analytics on usage and financial data
  • Work with leadership to shape market strategy, and ensure that product development furthers strategic goals
  • Work closely with engineering teams to ensure accurate forecasting and efficient allocation of resources
  • Develop product pricing and positioning strategies
  • Coordinate product launches, including working with sales and marketing on messaging for content, collateral, and demos, and with customer success for roll-out

What you'll bring:

  • 3-5 years experience in SaaS, product, business strategy/analytics (e.g. consulting), technical development, or analytics-heavy customer success
  • Strong problem-solving skills, at both strategic and detail levels
  • Experience working with Agile methodologies
  • Experience working closely with UX/UI for prototyping and experience design
  • Skilled at working effectively with cross-functional teams
  • Strong ability with tools including basic data tools (e.g. excel), rough wireframing tools (e.g. Balsamiq), home-made project tracking tools
  • Experience with or willingness to learn tools, like advanced data tools (e.g. SQL, Tableau), product analytics tools (e.g. GoogleAnalytics, Pendo), product management/roadmapping tools (e.g. AHA!, ProductPlan), key cross-functional databases (e.g. Salesforce, NetSuite)
  • Business degree, MS/BS in computer science, engineering, or similar preferred. MBA is highly desirable.

Where you'll work:

We're 100% remote with HQ located in McKinney, TX.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.