Sr Site Reliability Engineer, Tock

Posted Jul 25

The Gig

The Tock engineering team is looking for a site reliability engineer to help us support the next generation of restaurant bookings based on the proven system we've deployed everywhere from local dive bars to Alinea, The French Laundry, and Eleven Madison Park. Our engineering team was founded in 2015 by ex-Google engineers and combines FAANG team quality with the speed and personal impact of a startup. As a Site Reliability Engineer, you will work closely with the rest of our Engineering team to ensure our products and infrastructure are reliable, fast, efficient, and secure with an eye to reducing toil.

This is an opportunity for you to work with world-class engineers and SREs on challenging problems while having a big impact on the hospitality industry. As a member of a small and growing team, you'll help define the next stage of our company's growth.

Tock Engineering takes a fully hybrid approach to work. Qualified engineers can choose to work from our offices, from home, or a combination of the two.

You'll Get To...

  • Work in complex production environments and seek out ways to simplify systems and reduce toil.
  • Accelerate our adoption of Config as Code and Infrastructure as Code.
  • Troubleshoot production incidents and debug across distributed systems and at multiple layers (including network, system, and application).
  • Define and measure Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to help teams make informed decisions about balancing reliability against engineering velocity.
  • Participate in a culture of direct, compassionate feedback and engage in a results-oriented work style with transparent communication.
  • Contribute to core team culture
  • Shape the evolution of a large and complex system

Who We're Looking For

  • At least 5 years of experience in an SRE or DevOps role
  • Experience supporting HA products / infrastructure on public clouds using Kubernetes (AWS / GCP). We use GCP.
  • Familiarity with using Config as Code and Infrastructure as Code to manage configuration and cloud infrastructure. We use Terraform, Ansible, and Helm.
  • An understanding of all parts of a modern web-based application stack including frontend, backend, database, and networking.
  • Fluency with one or more general purpose programming languages and/or scripting languages, including but not limited to: Java, Go, Bash, Python, Ruby, JavaScript, or Typescript.
  • Familiarity with security best practices.
  • A self-motivated individual who:
  • Works well with little direction
  • Enjoys being part of a team that works and learns together
  • Has excellent communication skills
  • Loves making and building things as part of a growing team
  • BA/BS or greater in computer science or a related field is a plus, but not required

Benefits & Perks

  • Health insurance with 100% premium covered for you and your dependent children
  • Flexible vacation & paid time off
  • 401k with employer match
  • Paid parental leave
  • Fertility and adoption benefits
  • Education reimbursement
  • Commuter benefit in the form of pretax (US)
  • Employee Assistance Program
  • Backup Dependent Care
  • Subscription to mindfulness app, Headspace
  • Charitable donation match

Tock's Growth

  • Awarded Fast Company's "Most Innovative Companies" in 2021
  • Awarded Built In's "Best Places to Work" in 2020, 2021, and 2022
  • Awarded America's Hottest Brands of 2020 by AdAge
  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 30 countries operating in 200+ cities
  • Processed over $1 billion in prepaid reservations
  • Named one of 2019's 50 Startups to Watch
  • Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit

Our Commitment

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.