Technical Project Manager

Posted Jan 22

Thought Industries is focused on building cutting edge technology with our customer training Platform for those who are driving the future of online learning. The Professional Services team partners with our clients to provide additional resources to ensure the success on the Thought Industries platform. Our goal is to help them build, scale, and deliver training and behavior change that leads to higher engagement, product proficiency, and customer retention. 

The Role:

Thought Industries is growing fast and recognizes the importance of building a world-class team to fuel our continued success. With significant investment and strong leadership to expand our business, it’s a tremendous time to join the Thought Industries team! In this role, you’ll have the opportunity to:

  • Support our professional services team to evolve processes and delight our clients with on time deliverables
  • Provide a valued voice, where ideas and creative approaches are welcomed
  • Feel a sense of accomplishment as you are empowered to deliver in a dynamic, fun, and fast-paced environment
  • Celebrate successes and grow with us

What You’ll Do:

  • Develop and manage multiple professional services projects of varying sizes
  • Develop and manage different types of projects, such as; product extensions, migrations, custom development, and consulting 
  • Develop, manage, and execute regular project status updates with your customers and internal stakeholders
  • Quarterback resources across the Thought Industries organization as needed to support customers needs and ensure project remains on time 
  • Create project plans that include defined timelines, milestones, and deliverables
  • Perform risk analysis to identify issues during the project lifecycle 
  • Assist in preparing statements of work with the ability to plan and prioritize deliverables, create cost estimates, and create a project schedule
  • Advocate for the client and escalate accordingly 
  • Own the success of the project
  • Track the project budget and profitability
  • Assist in the creation of internal and customer-facing processes, programs and materials to improve the quality and efficiency of the Professional Services department

What We’re Looking For:

  • 3+ years in Project Management, Product Management or similar role in SaaS / Software business
  • Experience working with enterprise customers with complex use cases
  • Knowledge of agile project management methodology
  • Exceptional communication skills, highly organized, collaborative, and detail-oriented 
  • Ability to communicate in both technical and non-technical terms
  • Demonstrated technical track record, allowing you to establish credibility and converse fluently with product managers, software engineers, and other such roles
  • Track record implementing software products or solutions to enterprise companies
  • Empathetic, positive attitude with a desire to help our customers reach their goals 
  • Experience working with cross-functional teams (Product, Sales, Support, Customer Success, Marketing, Finance)
  • Ability to thrive in a start-up environment 
  • Experience with eLearning a plus

Skills:

  • Results-driven mentality, with a bias for speed and action
  • Ability to multitask, prioritize, and manage time efficiently
  • Excellent verbal and written communication skills; must be an active listener, a presenter, and a people-person
  • Experience with Salesforce is strongly preferred
  • Experience with project management solutions, such as, Smart-sheets preferred
  • Strong G-suite skills 
  • Comfortable in a startup environment: we move quickly and wear many hats in a dynamic environment