Account Manager
Chatfuel is one of the largest chatbot platforms and is an official Meta partner. We help businesses automate customer support and increase sales. We already have more than three million registered users, and bots created on our platform handle hundreds of millions messages each month. Our clients include Audi, Adidas, Mercedes Benz, T-Mobile, MTV, TechCrunch, LEGO, Golden State Warriors and others.
A strong, passionate, international team, challenging tasks, and great prospects. We are now expanding our geographical presence in new markets and are looking for a highly qualified and motivated Account Manager to join our team in the Latin America time zone.
What you'll do:
Your primary role will be setting up and supporting customer integration, gathering feedback, troubleshooting issues, and ensuring effective communication.
The above requires technical skills, excellent communication skills, and proficiency in Brazilian Portuguese and English.
Your tasks will include:
- Manage and support integration with customers, ensuring smooth and effective data exchange.
- Collaborate with customers to understand their integration requirements and provide suitable solutions.
- Actively gather customer feedback and identify areas of product and service improvement.
- Assist customers in troubleshooting integration issues and work closely with the technical team when needed.
- Develop and maintain strong customer relationships by operating as the primary point of contact.
- Provide timely and precise information to customers, keeping them informed of integration progress and updates.
- Write clear and concise prompts, instructions, and documentation for customers to help them learn the integration process.
- Keep up-to-date awareness of industry trends, best practices, and new technologies related to integration management.
What skills we're looking for:
- Experience as an Account Manager or similar role, preferably in a technology-focused company.
- Strong technical skills and ability to understand and troubleshoot integration-related issues.
- Excellent verbal and written communication skills in Brazilian Portuguese and English.
- Exceptional customer service skills focused on establishing and maintaining solid relationships.
- Ability to effectively prioritize tasks and manage multiple projects simultaneously.
- Knowledge of Customer Relationship Management (CRM) systems and project management tools is an advantage.
- Independence and proactive approach in problem-solving.
- Strong organizational and time management skills.
- Knowledge of integration tools, APIs, and data transfer protocols is an advantage.
Why us:
- You'll be part of a strong, results-driven team;
- Chatfuel helps people and companies adopt automation and achieve great business results;
- You will have a direct contribution to the development of the company and the product;
- We take care of our employees and create pleasant working conditions: remote work, medical insurance and so on;
- You'll be on the cutting edge of technology and will become an expert in the chatbot industry, which has a bright future.