Account Manager

Posted Jul 29

InnerOrbit.com features the highest quality NGSS Assessments, phenomena, and 3D reports. As we continue to grow, we're looking for an additional account manager to manage and grow customer relationships!

Qualified candidates will have:

  • Strong listening skills and proficient verbal and written communication
  • Ability to identify and address customer pain points effectively
  • History of creative problem solving to meet complex needs
  • Ability to build strong relationships through reliability and persistence
  • Virtual collaboration skills emphasizing empathy, advocacy, and flexibility
  • Growth mindset focused on feedback, coaching, and learning
  • (preferred) Experience as a science educator and/or administrator in K-12 education

Job Description

Account Management

  • Support school/district accounts in achieving their InnerOrbit goals through metrics, virtual training, consultations, and email communications to drive high renewal and expansion rates.
  1. Travel up to 15% to districts/conferences for professional learning sessions and customer interactions.
  • Update and innovate account management resources for the Customer Success Team, including email templates and workflows.
  • Maintain comprehensive and detailed account management records.

Site Support

  • Assist with site-chat communication with customers.
  • Update and innovate site-support resources, including help articles.
  • Design core email communication for our customer base throughout the school year.

How will we help you grow?

  • Coaching on the NGSS and assessment best practices that have been crystallized over the writing of thousands of assessments and working with hundreds of districts.
  • Experience working with a growing Edtech company, founded and run by passionate teachers.
  • Virtual, flexible work with a satisfyingly measurable impact on student learning and teacher quality of life.

Compensation

  • Base salary $60-$90k with commission on account renewals/expansions.
  • 401k with company match
  • Company sponsored Dental, Vision, and Medical benefits
  • Calendar mirroring school holidays, with flexible PTO policy

How do I apply?

  • Apply through Breezy with the following:
  • Something to demonstrate your experience and excitement for working with the NGSS.
  • A resume
  • A cover letter containing:
  1. 3-5 sentences on why this opportunity is a good fit for you (sell yourself on it).
  2. 3-5 sentences on why you would be a good fit for this opportunity. (sell us on you).
  3. Any Chat-GPT/AI prompts that were used in your application. We’re curious about how this technology can be integrated into your work.