Accounts Receivable Manager

Posted Mar 10

About Kindbody

Kindbody is a leading fertility clinic network and global family-building benefits provider for employers offering the full-spectrum of reproductive care from preconception to postpartum through menopause. Kindbody is the trusted fertility benefits provider for 127 leading employers, covering more than 2.7 million lives. Many thousands more receive their fertility care directly from Kindbody throughout the country at signature clinics, mobile clinics, and partner clinics. As the fertility benefits provider, technology platform, and direct provider of care, Kindbody delivers a seamless, integrated experience with superior health outcomes at lower cost, making fertility care more affordable and accessible for all. Kindbody has raised $315 million in funding from leading investors.

Founded in 2018, CB Insights recognized Kindbody as one of the world’s promising health companies. Kindbody was named to Inc.’s Best In Business list of most admired companies, Forbes Best Startup Employers, Fast Company’s Brands that Matter, 2023 Linkedin Top 50 Startups list, and Fierce Healthcare named Kindbody to its Fierce 15 list of 2022, which recognizes the most promising healthcare companies in the industry world. Kindbody was named to the 2023 CNBC Disruptor 50 list for revolutionizing the way fertility care is delivered in the U.S.

About the Role

As an experienced Accounts Receivable Manager reporting to our Associate Director of Accounts Receivables, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time, remote position and equipment and training are included.

Responsibilities

Supervise, manage, train, and motivate the Accounts Receivable team members to meet Goals and Key Performance Indicators as outlined in Kindbody’s Accounts Receivable standard operating procedures
Provide resources and tools to employees under supervision to complete assigned work efficiently and correctly
Ensure timely follow up and resolution of unpaid insurance and patient AR balances utilizing the practice management system reports and worksheets
Properly and clearly notate the practice management system and worksheets to ensure that the status of unpaid claim and denied claims and resolution can be tracked
Write off insurance balances for unpaid and denied in accordance with contractual agreements
Send unpaid patient account balances to outside collection agencies and write off balances in accordance with Kindbody’s accounts receivable standard operation procedures
Monitor payment trend and denial trends by the payers and patients and help identify the root cause issues of the issue
Participate in development and deployment of tactics to improve insurance and Patient AR collections
Work with other departments within the organization to prevent future denials, claim rejections, and improve insurance and patient collections
Report payer issues to leadership and assist in the development of strategies and tactics to address and resolve
Track unit Key Performance Indicators and assess the staff’s performance monthly, quarterly, and annually to identify trends and develop tactics to improve revenue cycle metrics
Maintain appropriate documentation and notes of the team's accounts receivable activities
Respond to a high volume of inquiries in a positive and professional manner, resolve and follow up on all issues within designated timeframes.
Meet with the Director, Associate Director, or VP of RCM to provide updates and report issues
Meet with the staff to provide continuous process improvement and training and to update them on performance
Conduct performance evaluations with Associate Director/Director
Interview candidates for the accounts receivable positions
Meet positional metrics and benchmarks
Maintain the highest degree of ethics when handling patient payments and bill processing
Follow all department standard operating procedures carefully and accurately
Other duties as assigned by the Associate Director

Who you are

Bachelor’s Degree or 5+ years of healthcare billing experience in a fast-paced, customer-focused environment
3+ years experience in managing staff
Ability to manage team member relationships and motivate staff to excel
Organizes and manages work to achieve results and tracks performance so problems are detected early
Experience in managing patient and insurance accounts receivables and filing claim appeals with insurance companies to ensure that the maximum entitled reimbursement is obtained
Experience in CPT, HCPCS, and ICD-10 coding; familiarity with medical terminology
Detail-oriented with strong organizational skills
Willingness to be flexible, multi-task, and troubleshoot problems
Strong written and verbal communication skills & a team player
Exemplifies amazing customer service skills and professionalism
A passion for women’s health, fertility is a plus

Perks and Benefits

Kindbody values our employees and wants to do everything to ensure that our employees are happy and professionally fulfilled, but also that they have the opportunity to be healthy. We are committed to providing a number of affordable and valuable health and wellness benefits to our full-time employees, such as paid vacation and sick time; paid time off to vote; medical, dental and vision insurance; FSA + HSA options; Company-paid life insurance; Short Term + Long Term Disability options; Paid Parental Leave (up to 12 weeks fully paid dependent on years of service); 401k plans; equity offering, monthly guided meditation and two free cycles of IVF/IUI or egg freezing and free egg storage for as long as you are employed

Additional benefits, such as paid holidays, commuter transit benefits, job training & development opportunities, social events and wellness programming are also available. We are constantly reevaluating our benefits to ensure they meet the needs of our employees.

In an effort to protect our employees and our patients, Kindbody strongly encourages all employees to be fully vaccinated against COVID-19. However, some states are requiring that all healthcare workers be fully vaccinated. Candidates seeking employment at Kindbody in the following states will be required to be fully vaccinated against COVID-19 and provide proof of your COVID-19 vaccine prior to your start date of employment: New York. All other states are exempt from this requirement. If you cannot receive the COVID-19 vaccine because of a qualifying legal reason, you may request an exception to this requirement from the Company. If this is a remote position, the requirement would not apply.

Please note that Kindbody interview requests and job offers only originate from an @kindbody.com email address. Kindbody will also never ask for bank account information (including routing or account numbers), social security numbers, passwords or any other sensitive information to be delivered over email or phone. Always reference our career site, careersatkindbody, to see if the position that you are applying to is legitimate. If you receive a scam issue or a security issue involving Kindbody please notify us at talent@kindbody.com.

Kindbody is an Equal Employment Opportunity employer. We strongly support the principles of equal employment opportunity in all of our employment and hiring policies and practices and believe that a more diverse and inclusive workplace will benefit our patients, care partners, and Kindbody employees. We administer our employment and hiring policies and practices without regard to race, color, religion, sex, gender, gender identity, gender expression, pregnancy, citizenship, national origin, ancestry, age, disability, medical condition, military service, military or veteran status, genetic information, creed, marital status, sexual orientation, or any other status protected by federal, state, or local law.