Administrative & Customer Service Specialist
Description
The Administrative & Customer Service Specialist will initially serve in an administrative capacity, scaling to maintain supply chain relationships with our client's valued customers as they get closer to their Q2 launch. This role will support the leadership team as well as our client's customers. We are searching for a macro-thinker, a self-starter, and a people person capable of handling day-to-day tasks and organization in addition to the management of business operations and back-office tasks, always using tact, discretion, and a calm demeanor. A person in this role thrives by thinking proactively and coordinating across the team to meet the needs of the business and its leadership team.
P.S. This is for a new snack brand our client plans to launch in the US market in Q2 2025. Brand details are confidential until the launch.
Estimated Salary: The salary for this position has not been finalized yet. Please indicate your expected salary based on your experience in the application form, and we will consider it in our discussions.
Key Responsibilities:
Performing administrative and organizational tasks that support the company’s daily operations:
- Administrative duties will primarily include general office management tasks, meeting and account preparations such as file and link organization, presentation updates (both stylistically and content), and building and managing trackers and action lists.
- Assisting with special projects, research, and compiling information as needed.
- Reviewing and analyzing data to filter and present information in a digestible way.
- Additional duties may include event logistics, assisting with executing NDAs, agreements, and managing daily schedules.
- Anticipating the needs of the leadership team, staying ten steps ahead at all times to ensure a smooth and successful outcome
Customer Service responsibilities will include:
- Managing orders: Processing and managing customer orders, including ensuring accuracy in pricing, specifications, and shipping details to ensure service rates remain above targets.
- Communicating order status: Proactively communicating order status, delivery timelines, and potential issues
- Coordinating with teams: Coordinating with sales, production, and logistics to ensure timely and accurate order fulfillment
- Resolving issues: Proactively solving service problems and clarifying customer Complaints
Flexibility in coverage – being able to support a wide array of personalities and leaders
Requirements
- 1-2+ years of work experience in order fulfillment within the consumer packaged goods (CPG) industry.
- Strong written and verbal communication skills.
- Exceptional analytical abilities for assessing and addressing customer needs.
- Highly organized with excellent documentation and multitasking skills.
- Outstanding interpersonal skills and the ability to thrive in a collaborative team environment.
- The ability to work with minimal supervision, anticipating the needs of the team as time passes
- The ability to work well under pressure; meet tight deadlines; manage multiple projects and expectations; and maintain a sharp focus while managing competing priorities
- Tech savvy and willing to learn how to navigate through different platforms that the organization requires. Strong command of Google Suite and Microsoft Office.
- Must be a team player with the ability to succeed in a fast-paced, highly demanding, high volume, dynamic environment
- Must be willing to work US Eastern (NY) Office Hours (details will be provided and may still change)
Benefits
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
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