Administrative & Operations Specialist
We are seeking a hard-working Administrative / Operations Specialist to join our operations team. You will be part of the team that helps glue the rest of the company together by performing a wide range of administrative tasks, including assisting customers with backend setup and compliance. You may collaborate with finance, customer support, sales, and marketing as well as executive leadership. This is an entry-level position, but prior experience working as an administrative assistant is a plus. The ideal candidate will be extremely detail oriented, comfortable quickly switching gears, passionate about helping people, and willing to jump into things at a moment's notice. We also appreciate people who like to think about processes and speak out when improvements can be made.
About Us
SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.
SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be.
Responsibilities
This role is focused on helping our company get things done. Responsibilities may include:
- reviewing new customer sign ups for compliance and verification
- processing customer phone number registrations
- processing billing requests, such as customer refunds
- booking calls and travel
- doing online research
- helping with other ad hoc administrative projects
Minimum Qualifications
- At least 1 year of experience working in administration, operations, or similar positions.
- Excellent communication skills - you have a strong grasp of English.
- Extreme attention to detail - you notice everything.
- Critical thinker - you have demonstrable creative problem-solving skills (you’ll be expected to think on your feet).
- Highly organized - you can manage and prioritize several different projects at once
- Tech savvy - you are proficient at learning new software apps, systems, and platforms.
- Self-starter - you have a positive attitude and enjoy learning new things.
We are looking for someone who is happy to jump in and help with a little bit of anything and everything.
Bonus Points
- Experience working in a SaaS company
- Experience using software in the telephony or IT services industry.
- Exposure to SMS (messaging) business applications, terminology, and wireless carrier processing processes
- Experience using SaaS applications like Intercom, Salesforce or Atlassian Service Desk/JIRA
Location and hours
- Remote (based in Philippines)
- This is a full-time position with an initial training period of 6-12 weeks on a set schedule during US daytime hours.
- After you are trained, the role will require covering one or both days of the weekend shift to ensure coverage; your other days will be negotiable with your team lead. The role will be a set schedule during US afternoon and early evening hours.
Compensation and Benefits
- Compensation will be based upon current experience and market standards
- Flexible time-off policy
- Remote