Application Support Engineer
The Role
About the Role
We are looking for an Application Support Engineer to join our team! As an integral member of the team, you will provide application support to our Customer Success, Member Support, and Engineering teams as we grow to build a sophisticated next-generation financial services and benefits platform.
Our customers trust us with a lot: integrating seamlessly across financial institutions, tracking funds and balances, helping with their healthcare decisions, and keeping their data extremely secure. In order to take on this mission, we're building our applications on a solid web stack based on React, Node.js/Typescript, and Postgres. We are looking for someone that has a strong empathy for the customer and wants to provide the best product support experience possible. You like to experience the thrill of chasing down product issues and not be afraid to comb through log files or dive into code to get to the heart of the problem.
Responsibilities
- Build effective working partnerships with Engineering, Customer Success, and Member Support
- Become a subject matter expert on our application and code base
- Provide direct support to the Member Support and Customer Success teams for day-to-day issues
- Provide Level 1 issue triage
- Write complex database queries in SQL
- Troubleshoot application production issues through logs, inspect databases and code files, and work with the Engineering team to resolve bugs
- Document issues with repeatable steps, quantify scope and impact, and provide recommendations to improve products in the product roadmap
- Help build up documentation on supporting products
- Continuously improve Application Support processes to improve diagnosis and resolution speed
Skills & Experience
- 1+ years of experience in application support or a similar type of role
- Degree in CS or bootcamp experience
- Excellent SQL knowledge, including running complex queries
- Experience with web development
- Experience in providing web applications support
- Excellent verbal and written communication skills
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.