Associate Cloud Engineer

Posted Apr 27

Join SADA as an Associate Cloud Engineer - GCP Billing!

Your Mission:

As an Associate Cloud Engineer at SADA, you will ensure our customers’ support issues are handled effectively. You will work with highly skilled support engineers focused on providing Google Cloud Platform solutions, mainly on Billing-related issues and Invoicing. The Support Engineer is responsible for providing technical assistance and guidance to team members and customers, updating knowledge articles, and enacting improvements to our ServiceNow incident management system, as well as being a SADA ambassador to our clients on Billing and Invoicing. The Support Engineer must also be technically adept with Google products and be able to seamlessly and effectively partner with other SADA work groups, our partners, and our customers. SADA ESS delivers 24x7 support from a variety of locations around the world.  

Pathway to Success 

#MakeThemRave is at the foundation of all our Enterprise Support Services team. Our motivation is to provide customers with an exceptional experience in all aspects of their interactions with our support and managed services teams.

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. You will be measured bi-yearly by the breadth, magnitude, and quality of your contributions, your ability to provide the highest quality of support, customer feedback at the close of service tickets, how well you collaborate with your peers, and the consultative polish you bring to customer interactions.  

As you continue to execute successfully, together we will build a customized development plan that leads you through the engineering or management growth tracks to fulfill your personal goals. 

Responsibilities:

  • GCP Billing Management: Monitor and manage GCP billing accounts, and provide accurate invoicing information and cost allocation. Implement and maintain billing alerts and budgets to control expenses effectively.
  • Cost Optimization: Analyze billing data to identify trends, anomalies, and opportunities for cost optimization for customers. Collaborate with cloud architects and engineers to optimize resource usage and minimize costs without compromising performance. Recommend and implement strategies for cost reduction, including rightsizing instances, utilizing discounts, and leveraging cost-effective services.
  • Billing Automation: Develop scripts or workflows for automating billing tasks and generating custom reports to enhance billing efficiency. Assist customers with integrating billing systems with monitoring and management tools to streamline operations and ensure real-time visibility into expenditure.
  • Documentation and Reporting: Maintain comprehensive documentation of billing processes, procedures, and best practices. Generate regular reports on billing metrics, cost breakdowns, and expenditure forecasts for stakeholders.
  • Compliance and Governance: Ensure compliance with billing-related policies, regulatory requirements, and security standards.Implement governance frameworks to enforce cost controls and optimize resource utilization across the organization.
  • Technical Support: Provide technical support and guidance to internal teams on billing-related inquiries, troubleshooting, and resolution of issues. Collaborate with cross-functional teams to address billing-related challenges and drive continuous improvement. 
  • Ensure accurate and timely resolution of incidents. Serve as a SADA escalation point for client billing issues related to Google Cloud Platform Triage and escalate issues to Google Support as required. Support servers/services hosted on GCP for multiple clients
  • Provide front-line support for multiple clients
  • Notice trends and work with team leadership to devise long-term solutions to recurring problems
  • Assist with developing new processes to enhance customer support experience
  • Assist with technical training of team members 
  • Open to being on call for weekends and after-hours
  • Must be highly organized and detail-oriented
  • Successful at working in a team culture
  • Excellent verbal and written communication skills
  • Strong problem-solving and Analytical/Reasoning skills

Required Qualifications: 

  • Have Cloud Digital Leader Certification or achieve it within the first 45 days of joining. 
  • Experience with Google Cloud Platform Billing
  • 6-18 months of experience utilizing & a strong knowledge of cloud-based billing, SKUs, and charges.
  • Experience in supporting customers preferably in 24/7 environments

Useful Qualifications:

  • Experience with IaC such as Terraform, Ansible or similar is a plus
  • Experience with Hybrid Cloud environments and other Clouds such as AWS, Azure etc is a plus.

About SADA An Insight company

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

  1. Make Them Rave
  2. Be Data Driven
  3. Think One Step Ahead
  4. Drive Purposeful Impact
  5. Do The Right Thing

Work with the best: SADA has been the largest partner in North America for the Google Cloud portfolio of products since 2016 and has been named the 2020, 2019, and 2018 Google Cloud Reseller Partner of the Year. 

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.