Associate Digital Site Reliability Engineer
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintainingtechnology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
What your impact will look like:
- Learn Granicus Applications and Impact on Government and Citizen Interaction
- Own “Tier 3” Escalated Issues and Problems Reported by Customers
- Independent & Collaborative Troubleshooting of Application, Service, and System Issues
- Documentation of Issue Details, User Stories, and Standard Operating Procedures
- Establish and Maintain SLI, SLO, and SLA targets for applications and services.
- Use software development and scripting to automate solutions that prevent problems.
- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets and following the company's information security program.
You will love this job if
- You understand and value the “Customer Experience” and how to support people.
- You are an active learner who understands the importance of data, innovation, and are excited to take on challenging projects.
- You have a CS degree, degree in related field, or 2+ years of experience in SaaS Environments.
- You have 2+ year of experience using AWS/Azure or certification.
- You have 2+ year of experience supporting Windows or Linux Servers
- You have hands-on experience using one of these languages: PowerShell, Python, PHP
- You understand relational databases and can write queries for MySQL and MSSQL.
- You have experience using monitoring tools such as Sentry.io, Exceptionless, or New Relic.
- You have experience working in ticketing systems such as JIRA and are familiar with Agile SDLC.
- You have familiarity with: CI/CD, UAT, RUM, PACE, SLA/SLI/SLO, SAML.
Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.
- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- And more!
Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.