Associate, Product Manager
Description
Who We Are
At Lucet, we are industry leaders in behavioral health, dedicated to helping people live healthy, balanced lives. Our mission – and our passion – is to improve the lives of the members we serve and be the ideal partner for our providers.
Lucet’s unique combination of people and technology has proven to optimize access to behavioral health care providers and increase a health plan’s ability to connect members to quality care. With the industry’s largest network of care navigators and technology powered by more than six million assessments and more than 20 years of data, Lucet is the only solution proven to successfully identify and connect people across the entire acuity spectrum with the right care in less than five days on average, and often as little as one day.
Our members, providers and partners fully entrust us to deliver outstanding quality care through coordinated behavioral health services, employee assistance programs, organizational consulting, student well-being programs and more.
When you join Lucet, you become a valued member of our team, serving more than 15 million people across the U.S. Our employees have a passion for helping others – and it shows. From entry-level employees to senior leaders, we are inspired by our members, putting them first in everything we do. From day one, you’ll see firsthand the impact you have on our members, knowing you can make a true difference in their lives.
Job Summary
As an Associate Product Manager at Lucet, you are passionate about building life-changing products and thrive on solving difficult challenges. Reporting to the Director of Product Management, this role will work closely with internal stakeholders as well as external users, gathering business and functional requirements and designing solutions to address the business problem(s). This role will work with the Director of Product Management throughout the lifecycle of a new feature or product, assisting with designs, complex analyses, and story development. Conduct research to gather and analyze user feedback, behavior insights, and usage patterns, leveraging data-driven metrics to inform and prioritize product decisions. This position will work cross functionally throughout the organization, and collaboration with multiple stakeholders, other product team members, Business Analysts, Engineering and QA will be a critical element of success.
Essential Functions
- Implement the vision of Product Strategy and the Director of Product Management at a tactical level to ensure smooth execution against the Product Roadmap
- Translate business problems to functional requirements and well-rounded user stories
- Facilitate user requirements gathering sessions – gathering feedback and input from multiple user stakeholders and prioritizing and analyzing that feedback on a routine basis
- Assist in product design and recommending a go-forward path to meet the requirements.
- Answer questions and providing guidance to the engineering team
- Develop Functional Specifications where needed to support the user stories
- Articulate business problems to the team to aid in the assessment of product gaps
- Write release notes and developing training content for new features and products
- Conduct research and using findings to support recommendations to the Director of Product Management
- Work closely with the Engineering, QA and Infrastructure teams on requirements, feature prioritization, business value, user experience, and owner acceptance of all key features
- Build and maintain relationships with key stakeholders
- Assist the product support team in triaging complex customer or user issues
- Adhere to Lucet’s Mission Statement, Core Values, Behaviors, Code of Ethical Business Conduct, and Compliance Program.
- Comply with all Federal and applicable State and local laws and Lucet Policies and Procedures regarding privacy, confidentiality, and security of health information, and other designated information.
Job Qualifications
Required
- 1-2 years of experience in a Business Analyst, QA, Support, Product Owner or other similar role
- Strong analytical and problem-solving skills
- Ability to distill complex problems into non-complex language
- Experience developing user stories, establishing acceptance criteria, and conducting backlog grooming
- Ability to translate user feedback into actionable designs and specifications
- History analyzing business needs and gaps in product capabilities
- General understanding of Product Management principles and processes
- General knowledge of Agile and SCRUM methodology
- Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint)
Preferred
- History working within the healthcare technology industry, especially Behavioral Health
- Familiarity with UI/UX design principles
- Technical aptitude with software development tools, web or database technologies
- Experience with Aha!
- Experience with JIRA
- Understanding of HIPPA and HITECH or other data and privacy regulations
- Experience working for a high-growth technology company
Key Competencies
- Analytical; Problem Solver
- Detail Oriented
- Self-motivated
- Ability to interact at all levels of the organization
- Excellent written and oral communication skills
Working Conditions
- Work is performed indoors in a home office environment- not substantially exposed to adverse environmental conditions.
- Frequent exposure to VDT screen and computer.
- Physical demands include constant ability to remain in a stationary position, move about inside an office or remote setting, able to communicate and exchange information with others, able to inspect information, and able to perform repetitive motion with arms and fingers.
- Mental demands include constant ability to interpret data, problem solve, make decisions, and organize and plan.
Salary and Other Compensation:
The starting salary that Lucet reasonably expects to pay for this position ranges from $75,000 - $90,000 annually, depending on circumstances including an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
This position is eligible for a bonus in accordance with the terms of Lucet's incentive plan based on both company performance and individual performance.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical, Dental, Vision, 401(k) with competitive employer match, company paid life and disability insurance, company paid gym access, tuition reimbursement, parental leave, PTO (vacation, sick and volunteering), Remote Work.
This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)