Associate Technical Writer
Description
BillingPlatform is an industry-leading, fast-growing SaaS company. Our award-winning, cloud-based revenue lifecycle management platform is leveraged by leading global enterprises to automate and streamline the entire quote-to-cash process. At BillingPlatform, our employees are our most valuable asset, and we believe deeply in a culture of collaboration, accountability, innovation, and transparency. We seek bright, enthusiastic, and creative professionals looking to be part of our incredible team focused on challenging the status quo and driving transformational value to customers.
Backed by leading private equity firms, FTV Capital and Columbia Capital, we have achieved remarkable industry recognition for growth including being listed for four consecutive years on Deloitte’s Technology Fast 500™ list of fastest growing technology companies and ranked on the Inc 5000 list for three years running.
Our ability to innovate market-leading solutions has been validated by all major industry analyst firms, including being recognized as the Leader in Forrester’s “The Forrester Wave™: SaaS Recurring Billing Solutions,” earning the highest overall rating in the MGI 360™ Ratings Report for Agile Billing, ranked as the Overall Leader and an “Exemplary Vendor” in Ventana Research’s Subscription Management Value Index report, and positioned as the Leader in Quadrant Knowledge Solutions SPARK Matrix™ Report for Subscription and Billing Management. We were also honored by Best in Biz Awards for the fourth consecutive year and by SIIA as the Best Subscription Billing Solution in the 2023 CODiE awards. To learn more about us, visit billingplatform.com.
Role Overview: Technical writers plan, create, and maintain educational content as an important part of our B2B SaaS/PaaS product. The content is typically in the form of documentation made available through our knowledge base and online product docs, but may also take the form of UI text, illustrations, sample product configurations, videos, or other educational material. Regardless of the medium, technical writers are expected to explain complex topics in a way that helps users understand the product and, most importantly, helps them achieve their business goals and tasks with the product.
Responsibilities:
- Design, write, and maintain technical documentation related to the BillingPlatform SaaS application for customers and internal stakeholders
- Produce, edit, and curate instructive (how-to) content that will help customers better understand the platform and accomplish complex tasks with it
- Proofread documents written by others
- Collaborate with fellow technical writers, product managers, engineers, designers, implementation engineers, customer success staff, and other internal stakeholders in order to learn product functionality and ensure that documentation accurately and completely communicates to our customers how and why to use the product
Requirements
- Associate’s or Bachelor's degree in writing, accounting, or a related field
- Prefer prior experience in accounting or billing or a related market
- Fluent English speaking, reading, and writing. Prefer native English language.
- Strong writing and organizational skills and the ability to clearly communicate complex technical information to readers in a helpful and informative manner
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams in the billing space
- Prefer knowledge of agile development methodologies and experience working with engineering teams to deliver software documentation on time within that process.
- Prefer experience with common tool sets related to technical writing
Benefits
- Join one of the fastest-growing companies in the United States
- Language training for all team members - a professional ESL (English as a Second Language) Program as part of Learning&Development Strategy
- Ability to work fully remote
BillingPlatform provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.