B2B Customer Support Representative
Description
Keeper is hiring talented B2B Customer Support Representatives to join the Keeper Customer Support team. This is a 100% remote position!
Keeper’s applications have millions of users around the world and thousands of Enterprise customers. Join one of the fastest growing Cybersecurity companies and gain valuable skills working on technical support with current customers to handle requests, complaints and feedback via phone and email through Salesforce, including troubleshooting and real time assistance.
About Keeper
Keeper Security, Inc. ("Keeper") is transforming the way organizations and individuals protect their credentials, secrets, connections and sensitive digital assets to significantly reduce the risks of identity security-related cyberattacks while gaining visibility and control. Keeper is the leading provider of zero-trust and zero-knowledge security cloud services trusted by millions of people and thousands of organizations for password management, secrets management, privileged access, secure remote infrastructure access and encrypted messaging.
Keeper's products are the highest-rated in the industry across G2, Trustpilot, PCMag and U.S. News & World Report. For the last several years, Keeper has received several InfoSec Awards from Cyber Defense Magazine for its cybersecurity enterprise software. Keeper is SOC 2 and ISO 27001 certified and FIPS 140-2 validated and Keeper is the only enterprise password management solution listed on the FedRAMP marketplace. Keeper is backed by Insight Partners, a leading venture capital and private equity firm with $90b AUM.
Join an elite team of highly skilled Technical Support experts and play a key role in solving complex technical issues for Keeper customers.
You’re right for this job if you:
- Have experience answering incoming customer calls, tickets & chats regarding product problems, service questions and general client concerns
- Are excited to coordinate & conduct training and onboarding for clients
- Love to take on complex technical questions
- Excel at customer service and be able to problem solve to turn frustrated clients into happy clients.
- Want to work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Can maintain a high level of professionalism and establish a positive rapport with every client
- Can balance problem solving and escalating more in-depth issues to the Tier 2 team
Requirements
- An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry
- Experience onboarding new customers and clients
- Familiarity with Salesforce experience, or similar technology
- Hands on experience with Google Suite and MS-office tools
- Excellent communication and customer service skills
- Knowledge of technical troubleshooting
Preferred Requirements:
- Bachelor’s Degree
- Knowledge of Keeper Security tools and applications
- Technical proficiency with smartphones, tablets and computers
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401 k (Rother/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Classification: Non-Exempt
Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.