Bilingual Customer Service Associate

Posted Sep 28

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Remote Bilingual Customer Service Associate

What does a successful Remote Customer Service Associate do at Fiserv?

A Remote Customer Service Associate is smart, patient, technically savvy, customer focused teammate that helps support clients with financial transactions. You will be a problem solver, a person who is willing to take the extra step to provide great service and have the knowledge to learn to troubleshoot basic issues and inquiries about electronic payments and services. This is a fast paced, high volume Call Center role that can be worked in a remote environment for the right person.

What you will do:

  • Receive inbound calls from our bank partners, merchants, and card holders, answering questions, while driving issues to resolution to the client’s satisfaction. Some of these calls will be technical in nature.
  • Help our clients to receive a WOW experience as they interact with someone who can be both an active listener, communicator and help clients discover the best solution.
  • Be enrolled in benefits effective of your first day of employment including Medical, Dental, Tuition reimbursement, 401-k, stock purchase program and much more.
  • Will receive state of the art equipment to ensure you can connect to your clients quickly

What you will need to have:

  • Bilingual (Spanish and English)
  • High School diploma or GED
  • Minimum of one year of consistent experience working in a customer facing role preferably in Financial Services or Technology support
  • Experience in a call center environment or remote (work from home) office experience strongly preferred.
  • Quiet and secure working environment so you can manage a consistent flow of calls and client interaction without the disruption/distraction of others.
  • Ability to connect to the Internet with an Ethernet Cable with the following Internet speed requirements:
  1. Ping less than 50 ms
  2. Download greater than 12.0 Mbps
  3. Upload greater than 2.0 Mbps

What would be great to have:

  • Experience in a customer facing Call Center environment, preferably with an online bill pay service or financial institution
  • Strong work tenure with previous roles lasting a year or more

Things to know:

Pay Rate:  Starting at $17.00

Training Start Date:  Nov 13, 2023

Training Schedule and Length:  9:00AM to 5:30PM EST, Mon-Fri

Working Schedule:  1st and 2nd shifts available

  • Holidays worked will be paid at the premium rate of double time and a half
  • 1 hours of Mandatory overtime is required in many of our lines of business due to business need. Any mandatory overtime will be paid at 1.5 times your base salary after you have worked 40 hours in a week
  • Shift differentials for those working 2nd or 3rd shift
  • Benefits on day one including medical dental and vision.
  • Tuition reimbursement
  • Your recruiter will discuss expectations with you in further detail

Pre-employment background and drug test are required. 

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.