Bilingual Customer Service Representative

Posted Jan 7

Bilingual (English and Spanish) Customer Service Representative

Are you ready for an exciting work-from-home Customer Service position? Can you assist customers in Spanish or English? Then we want to talk to you!

Cognizant, a Fortune 500 corporation, is looking for multifaceted Customer Service Representatives for work-from-home opportunities to assist the customers in an automated, high volume, fast-paced customer service role. These individuals will be the 'Product Expert' for an assigned customer base. Taking replenishment orders and selling snack food products and promotions. This will help grow the accounts profit, revenue and/or traffic, while growing business volume and profit is the primary job accountability. This business thrives with outstanding customer service. Maintaining accurate and complete customer orders is vital. Attention to detail, computer experience using Windows or web-based environment, ability to multi-task, professional maturity and contribute to results are key attributes for this role. Our customer service professionals are responsible for handling, via telephone, routine customer service inquiries, as well as partner concern calls, related to product sales and delivery issues. Our Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, our agents will proactively partner with our customers positioning ourselves as the snack foods experts.

An overview of the role is

Follow procedure by adhering to a schedule
Answer calls in English or Spanish language queues
Address customer concerns and issues according to procedure,
Sell our portfolio to our and new customers
Use issue resolution and follow-up to handle a variety of questions, issues, and customer service needs with flawless coordination and communication with customers.

Successful Agents demonstrate

Continuous process improvement focus
Customer driven, exemplifying positive relationship and influence skills
High degree of maturity and integrity
A drive for results

To qualify opportunity, you will have

Proficiently work using a computer in a Windows environment
Strong multi-tasking skills
The ability to work well in an evolving, fast-paced environment
Strong analytical and processing skills
Skills in handling customer complaints in a calm and polished manner
High attention to detail
High school graduate or equivalent (associate degree preferred)
Minimum of 2 years of previous customer service experience
Flexibility to work 8-hour shifts between 8:00 AM and 8:00 PM EST
Fluent in English and Spanish

What's in it for you? How about a competitive pay rate and excellent benefit package.

Hourly Rate and Other Compensation:

The hourly base pay rate for this opportunity is $14.94 per hour, depending on experience and other qualifications of the successful candidate.

This role is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or any time in the future.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 03 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.