Billing & Collections Specialist
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessing the security of their own infrastructure. UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why are we hiring this role?
Our customer base is growing at a rapid pace and we need a dedicated Billings and Collections Specialist to ensure our accounts receivables are current. With delinquent accounts kept to a minimum, this enables us to achieve our company collections metrics and manage our cash flow efficiently.
We’re looking for an energetic, results-oriented team member with great communication and negotiation skills. This role requires cross-functional collaboration with Sales, Success, Revenue Operations, Legal, and Finance teams to ensure we provide the highest quality of service while engaging with the customers on their outstanding accounts.
The successful candidate must have at least 3 years of relevant work experience in either Customer Service, Collections, or Accounting.
This role will be working during US business hours (Tuesday to Saturday, midnight to 8 am Philippine Standard Time).
What will you accomplish?
- Prepare customer invoices
- Work with the Deal Desk team for continuous process improvements with a focus on automation where possible
- Ensuring the DSO target is met
- Manage the collection process which includes outreach to internal stakeholders and customers to ensure that receivables are paid promptly
- Assist the General Ledger team on monthly closing tasks, especially recurring revenue, journal entries, and deferred revenue balance reconciliation
- Responsible for continuous review and update of documentation of the Billings and Collections processes
- Perform cash clearing on US and Australian bank accounts
- Reconcile the Intercompany transactions monthly
- Calculate cost plus and create an invoice in UpGuard Pty Ltd
- Update actual balances in the budget working file after the closing of books
- Check the accuracy of schedules in the Financial Package
- Perform AR Clearing activities at month-end
- Assist the Finance team on special projects (e.g. budget)
What do we need from you?
- Great attention to detail
- Previous experience in volume-driven tasks
- Excellent communication skills especially in customer outreach
- Experience in cross-functional work
- Accounting background preferred
- Previous experience as a remote employee
What would give you an edge?
- Proficiency in Google Workspace and Xero Accounting system
What's in it for you?
- Remote: We focus on what you deliver, not where you deliver it from.
- Impact: Influence the direction and design of projects that push the boundaries of your field and see the impact of your work daily.
- Be part of an energetic team: Our team is highly collaborative, fostering a positive work environment that encourages creativity and innovation.
- We value work-life balance: We recognize the importance of maintaining balance and provide a supportive work environment that allows you to prioritize your personal life and well-being.
- Generous reward: We offer a competitive salary + equity
- Great perks: You won’t find table tennis tables or office mandates - we prefer to offer perks that support your overall well-being - including a lifestyle allowance, well-being program, WFH budget, personal learning & development budget, generous leave benefits, and plenty more!
Before starting work with us, you will need to undertake a national police history check and reference checks. Also please note that at this time, we cannot support candidates requiring visa sponsorship or re-location. Apologies.