Billing Manager

Posted Apr 23

About ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-serve kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - just to name a few!

At the heart of ROLLER is our team - which consists of 110+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

About the Role

We are on the hunt for a Billing Manager who will roll their sleeves up and play a central role in managing our billing & accounts receivable function. Reporting to the Financial Controller, you will be hands-on in handling billing requests, control and manage Chargebee - our billing CRM, tasked with reconciling our accounts receivable and bad debts, and be required to prepare billing reports and analysis.

Why Should You Apply

You will be working cross functionally to hone your communication and problem-solving skills as you resolve billing queries, managing requests and taking charge of all accounts receivable responsibilities. With strong attention to detail and ability to process and manage high volumes, you will play a critical role in ensuring the quality and accuracy of our billing function.

You enjoy working in a fast-paced and exciting environment for high growth company as well as being part of a highly skilled team. You are a self starter and detail-oriented individual with a proven track record of success in a similar role.

What You’ll Do

  • Managing the ROLLER billing function including all queries, emails & requests.
  • Manage billing-related discounts and prepare reports including billing management reports to provide further insights and analysis to our Finance team and other stakeholders.
  • Create new customer profiles.
  • Manage all invoicing and debtor write-offs.
  • Prepare debtor reconciliations and management reports.
  • Manage all other accounts receivable related tasks.
  • Manage all aspects of customer billing, including accounts receivable, collections and subscription revenue
  • Develop and implement processes to ensure accurate and efficient billing
  • Work closely with the sales and account management teams to ensure timely and accurate invoicing
  • Manage the collections process to ensure timely payment of outstanding balances
  • Develop and maintain relationships with customers to facilitate timely payment and resolve billing issues
  • Stay up-to-date on modern billing solutions, and implement solutions as needed
  • Monitor key billing metrics and report on trends and insights to senior management
  • Train and mentor junior billing staff to ensure their success and growth within ROLLER

About You

Experienced in working in a software as a service company with a deep understanding of subscription revenue and modern business solutions. You are a self starter and have a passion for billing and customer success. You are someone who enjoys getting into the details with the ability to perform repetitive tasks with accuracy and consistency. You bring a focused and reliable approach through your ability to work with a high volume of accounts, whilst delivering consistent results efficiently and to a high standard.

  • 3+ years of experience in a similar role preferably from within the tech industry coupled with a relevant tertiary qualification.
  • Deep understanding of subscription revenue and contracts and modern billing solutions.
  • Knowledge of Chargebee, Xero, Hubspot, Salesforce.
  • Have an eye for detail in addition to an ability to prioritize tasks effectively whilst maintaining a positive attitude.
  • Strong analytical and problem solving skills with the ability to identify and resolve complex billing issues and see tasks through to completion.
  • Excellent communication and interpersonal skills capable of building and maintaining strong relationships with customers and internal stakeholders.
  • Proficiency in Microsoft Excel and other billing software applications

Perks!

  • You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
  • 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
  • Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
  • Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
  • 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
  • Highly flexible work environment with an All Access pass to WeWork depending on your location
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

  1. Initial call with our Talent Acquisition Manager
  2. You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  3. Interview with our Financial Controller
  4. You will get to meet with our Financial Controller to learn more about the role & ROLLER whilst also talking through your experience in more detail
  5. Loop Interviews
  6. This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
  7. Offer
  8. If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!