Billings and Collections Specialist

Posted Jun 14

*You must be based in Africa, preferably Nigeria, Kenya, Ghana, South Africa

Deimos is a Cloud-native Developer and Security Operations technology services company. We help companies of all sizes adopt the Cloud for improved service delivery to their clients. We’re a fully remote African-based team passionate about implementing engineering best practices. We leverage the latest technologies, and build globally competitive solutions for our clients. With Deimos being one of the two moons of Mars, we like to refer to ourselves as “Martians”, who are on a mission to Mars, together.

Our teams value the ability to learn and adapt to technology changes while appreciating solid foundational design and the craft of software engineering. As such our teams enjoy working with various clients who have different problems to solve. If this sounds like you then you would be an ideal fit for our environment. However, you must be based in one of the countries we currently hire in which are as follows: Kenya, Ghana, Nigeria, South Africa, and Senegal. 

Role Overview

The Billings and Collections Specialist is responsible for ensuring accurate and timely billing of services and products, as well as executing, managing and overseeing the collection of outstanding accounts. This role requires strong attention to detail, excellent communication skills, and the ability to work independently and as part of a team. You will work with an array of leading edge working tools, collaborating with a team of Finance professionals and an internationally distributed team of top African tech Talent.

What you will be doing

  1. Billing and Contact Management:
  2. Generate and send out invoices to clients on a regular basis.
  3. Verify accuracy of billing data and correct any errors before sending out invoices.
  4. Maintain up-to-date billing system and customer records.
  5. Work closely with the various business units to ensure the client Contact onboarding into the billing system has been completed correctly.
  6. Prepare and send monthly billing statements.
  7. Resolve any billing discrepancies or issues in a timely manner.
  8. Collections:
  9. Monitor accounts to identify outstanding debts.
  10. Follow up with clients on overdue accounts through calls, emails, and letters.
  11. With the approval of the Chief Financial Officer, negotiate payment arrangements and set up payment plans if necessary.
  12. Maintain records of all collection activities, payments received, and account statuses.
  13. Report on collection activities and progress towards targets.
  14. Customer Service:
  15. Respond to customer inquiries and concerns related to billing and accounts.
  16. Provide exceptional customer service and maintain positive client relationships.
  17. Collaborate with other departments to resolve client issues.
  18. Reporting:
  19. Prepare regular reports on billing and collections activities.
  20. Analyze accounts receivable data to identify trends and areas for improvement.
  21. Assist in the preparation of financial statements by providing relevant information.

What you must have

  • Bachelor’s degree or similar in Accounting, Finance, Business Administration, or related field preferred.
  • At least 3 years proven experience in billing, accounts receivable, or collections.
  • Strong understanding of accounting principles and procedures.
  • Proficiency in accounting software (Xero or similar advantageous) and Sheets (Google Sheets / Microsoft Excel).

Skills, abilities and attributes

  • Excellent attention to detail and accuracy.
  • Strong analytical and problem-solving skills.
  • Ability to communicate clearly and effectively, both verbally and in writing.
  • Good organizational skills and ability to manage multiple tasks.
  • Strong interpersonal skills and customer service orientation.
  • Ability to work independently and as part of a team.
  • High degree of professionalism and integrity.
  • Persistent and resilient in pursuing overdue accounts.
  • Proactive approach to identifying and resolving issues.
  • Ability to handle sensitive information with confidentiality.

About you

For us to achieve our ambitious vision together as a team, it is important for our Martians to lead at all levels, be self starters who take initiative and put their hands up for challenging tasks. A growth mindset is important to us and we encourage all our Martians to openly share knowledge, support and help each other, ask questions, get creative with new technologies and learn from setbacks.

Becoming a Martian means

  • Comfortably working and learning from a fully remote, culturally diverse team based predominantly in South Africa and Nigeria.
  • Being an open, honest and respectful communicator.
  • You enjoy asking questions, identifying areas of improvement and proposing solutions, no matter your job title or whether you have been with us for a day, a month or years!
  • You are comfortable taking initiative and operating independently.
  • You thrive in a fast paced environment, where change is constant.
  • You find it exciting to work with various clients, from different industries, each with a different problem for you and your team to solve.
  • Intentionally sharing tech and industry trends that excite you with your peers.
  • Seeking continuous feedback and actively taking steps to continuously grow personally and professionally.

Want to know what you get by joining us?

  1. Become a member of a team where we value each individual's contribution from day 1 and empower you to make suggestions, get involved and do what you love most!
  2. Flexibility and the freedom to work from anywhere you choose and feel you thrive best.
  3. Work-life balance where you are not ordinarily expected to work over weekends or after hours.
  4. A forward thinking remote company that knows how important it is to stay connected as one team, by providing social platforms for employee engagement, virtually or in person. 
  5. A monthly work from home allowance which you can use to set yourself up to work comfortably from home. Whether that is pens, notebooks, new headphones or work snacks!
  6. A MacBook or Windows laptop for you to do your best work on.
  7. Become part of a team of exceptionally clever and talented people who like to share their knowledge and learnings.
  8. We support your career growth and love setting you up for the future! We want you to succeed and will continue to support you, even after you leave.