BrightDrop - Staff Site Reliability Engineer
Description
At BrightDrop, we are reshaping e-commerce by developing smarter, greener, and more efficient ways to deliver goods and services to your door, while delivering a brighter future for the cities where we live. We are building an ecosystem of all-electric, zero-emissions delivery solutions – from electric vehicles, to ePallets and software that leverages real-time data to drive intelligent optimizations for e-commerce. To deliver on our mission we are growing fast and building a team, based in Palo Alto, with offices in Atlanta and Detroit, that is customer-focused, agile and passionate about innovating for a more sustainable future.
From engineering to product management and operations, BrightDrop is looking for people who can combine a passion for technology and sustainability with high doses of curiosity and rigorous thinking to deliver a better future.
Backed by General Motors, BrightDrop is striving to improve the communities where we live and deliver a better future for generations to come. We hope you’ll join us.
In this Staff Site Reliability Engineer role, you will lead, collaborate, develop and automate, and maintain key elements of the infrastructure, platform health and reliability monitoring for BrightDrop’s new electrified fleet. We are an innovation first team, and we need your help to ensure we meet the highest standards. Come join us and let’s innovate!
What you get to do in this role:
- Implement scalable, reliable, secure SRE and Observability platform to monitor health of our production system, and provide a holistic view of the environment.
- Deliver tools/software to improve the reliability, scalability and operability of services.
- Collaborate with engineering teams to analyze and provide inputs in architecture, infrastructure resources, observability to achieve reliability and scalability goals.
- Collaborate with engineering teams to conduct production readiness reviews, deployment, operation and refinement
- Partner with stakeholders to ensure data and observability tools are effectively integrated with other systems and processes.
- Partner with stakeholders to identify, measure and monitor availability, latency and overall service health.
- Participate in on-call engineering duty to support production.
- Instill Site Reliability best practice through automation, data insights, and observability
- Perform initial incident root cause analysis with engineers, carryout incident postmortem.
- Build run books, tooling to carry out production support activities.
- Actively participate in technical discussions and deep dives with Architectural group
Additional Description
Qualifications:
- 7+ years of hands-on SRE experience (software development, systems monitoring) with at least one of the public cloud providers – Azure(strongly preferred), AWS, GCP
- Experience operating high-availability, fault-tolerant, scalable, distributed software in production: Building monitoring, defining alerts, writing run books, establishing dashboards etc.
- Experience with monitoring and log aggregation frameworks, such as Azure Monitor/Sentinel, Data Dog(preferred), Splunk, Elasticsearch, Kibana, Logstash.
- Strong working knowledge of Docker, Kubernetes, Terraform, Chef or Ansible
- Experience troubleshooting JVM based applications.
- Chaos engineering implementation and experience a big plus.
- Strong experience in scripting/programing – Python, Java, PowerShell, Bash.
- Experience with configuration and management of SSO, Big Data/ No-SQL in cloud infrastructure.
- CI/CD automation frameworks knowledge - Jenkins/Azure DevOps
- Strong understanding of public cloud networking components.
- You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%
- Working experience with source control management tools, such as Bitbucket, GitHub, Azure Devops (Preferred)
- Experience with IoT stack is a big plus
- BS/MS in Computer Science/Engineering preferred
How you could win us over:
- You have a story to tell how you lead and influence cross-organization effort to improve uptime to at least 99.99%
- You have excellent Azure experience from Identity management, CI/CD pipeline, to Azure Monitor and Application Insights
The compensation information is a good faith estimate only. It is based on what a successful applicant in the California Bay Area which includes the following counties: Marin, Contra Costa, San Francisco, Alameda, San Mateo, Santa Clara, and Santa Cruz might be paid in accordance with the California law.
The compensation may not be representative for positions located outside of the California Bay Area.
The annual salary range for this role is $180,000 - $275,600. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
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Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.