Business Analysis Associate II
Full Job Description
Job Description - Internal
- This position is part of the Access Management Group (AMG) which provides role access administration for CCB. As a Business Ops Analyst II you will be responsible for delivering quality customer service to internal customers as the primary contact for processing user access requests, leveraging multiple tools and systems for execution. You will serve as a liaison to resolve access issues and will be responsible for complying with access control policies and standards.
Role Requirements - Internal
- As a Business Analyst you will be responsible for delivering quality customer service to internal customers as the primary contact for issues and research, leveraging multiple tools and systems for execution. You will serve as a liaison to the business and will be responsible for complying with access control policies and standards.
- Add analytical insight to reporting and make recommendations on process improvements that will lead to efficiency
- Lead technology transformation to CPA for Issue Research team and collaborate with other AMG teams through migration
Technical Skills:
- Strong skills in MS Excel, Access, and PowerPoint
- Previous experience with access administration or risk/controls preferred
Knowledge Base/Education:
- Bachelor's degree or equivalent experience
- Strong understanding of business function access needs/controls, strategy, and technology across the firm
- Strong knowledge and understanding of access controls
General Skills/Attributes:
- 5+ leadership skills managing and developing a global team
- Excellent written and verbal communication skills
- Demonstrated ability to influence and partner collaboratively with business partners
- Demonstrated advanced troubleshooting and problem-solving skills with a customer service focus
- Experience leading medium to large-scale initiatives and projects
- Ability to multitask and deliver in a fast-paced environment
- Demonstrated ability to influence people at a variety of levels, including executives both internally and externally
- Ability to work with all ranges of employees, including executives to provide access information in easy-to-understand business terms
- Provides effective production support including accurate problem identification, ticket documentation, and customer dialogue
- Proactively identifies potential issues and implements preventative solutions to avoid impact
- Owns client issues ensuring appropriate parties are engaged for timely resolution
- Uses organizational, time management, and office automation skills to facilitate efficient job functionality
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans