Business Analyst

Posted May 19

Life at aptihealth

Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences and Vista, the aptihealth team is comprised of health care, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality mental health care at the right place and right time. The technology and provider group reach people who need care, connect, follow and demonstrate improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

What we offer

  • The opportunity to make life better for millions of people
  • An environment of positive and super smart colleagues
  • Competitive pay and benefits
  • Turning innovative ideas into real-world results
  • Investment in our employees
  • Balancing extraordinary work with your personal life
  • Encouraging curiosity and collaboration
  • Priding ourselves in being diverse and inclusive
  • Flexible working hours and lots of freedom in your work habits

Your Role

As Business Analyst, you will be part of a highly skilled, creative, and collaborative team who will work together to bring innovations to life. By directly reaching thousands of members, your work on their experience will help create meaningful, positive change on a large scale. Our shared goal is to transform the way members receive transformative care. You will play a key role in optimizing aptihealth’s product portfolio by partnering with the business to clearly understand and define business requirements, and by using data to drive decision making.

Responsibilities

  • Evaluate the performance of our products, utilizing user feedback and market trends to identify areas for improvement and potential growth opportunities.
  • Collaborate with our product, development, clinical and business operations teams to gather and document requirements, ensuring a customer-centric and mobile-first approach to our solutions.
  • Develop comprehensive technical and training documentation for our products, ensuring accuracy, consistency, and user-friendliness.
  • Work alongside subject matter experts to ensure that documentation remains current and reflects the latest product features and best practices.
  • Design and develop engaging training materials and curricula for various learning formats, including instructor-led, e-learning, and blended learning.
  • Deliver product training to internal and external stakeholders, adjusting content and delivery style to meet diverse learning needs.
  • Monitor and evaluate the effectiveness of training materials, revising as necessary to improve user adoption and performance.
  • Contribute to the development of product roadmaps, aligning with business objectives and emerging industry trends.
  • Participate actively in the product development process, providing insights on user requirements, usability, and overall product functionality.
  • Conduct ad-hoc analysis and reporting to support strategic decision-making processes.

Requirements

  • Bachelor's degree in Business, Healthcare Administration, Information Systems, or a related field, or equivalent experience.
  • Minimum 3 years of experience as a business analyst, preferably in the healthcare IT industry.
  • Demonstrated experience in developing technical and training documentation for software products.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate in a startup environment.
  • Understanding of healthcare regulations, standards, and best practices.
  • Proficient in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Visio.
  • Experience with Learning Management Systems (LMS) and e-learning authoring tools is a plus.
  • Experience with Jira and Confluence is a plus.
  • Familiarity with Agile methodologies and project management principles is strongly preferred

Travel Anticipated

This position requires overnight travel approximately 10%.

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clinically proven to improve both behavioral and medical outcomes while lowering overall cost.

At aptihealth, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, products and community. aptihealth is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know by contacting us.

To all recruitment agencies: aptihealth does not accept agency resumes. Please do not forward resumes to us, our employees or any other organization location. aptihealth is not responsible for any fees related to unsolicited resumes.

For more information, please contact us at:

aptihealth, inc.

340 Broadway, Suite 7

Saratoga Springs, NY 12866

(888) 454-3827