Business and Strategy Analyst
EMPOWER OVERVIEW
Empower is a fast-growing fintech based in San Francisco. We’re on a mission to expand access to fair credit to give anyone the opportunity to improve their financial security and mobility. Our mission started in the US, but we recently launched in Mexico, our first international market. That mission takes creativity, passion, and drive. Are you in?
Empower is backed by Sequoia Capital, Blisce, and Icon Ventures. Are we the next great place to grow your impact and accelerate your career? We think so:
Inc. ranked Empower #56 in the 2023 Inc. 5000 list of the fastest-growing private companies in the US (#55 in 2022). Forbes put Empower on its 2023 list of America's Best Startup Employers. Fast Company recognized the new Empower Thrive line of credit in their 2022 list of the Next Big Things in Tech.
THE EMPOWER WAY
Great Expectations: We come up with bold, audacious goals for ourselves and go all out for impact
Owner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward
Spirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view
Customer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community
Inclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table
No Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully
WHAT EMPOWER OFFERS
Competitive salary
Generous equity package
Full healthcare and dental benefits
Technology expense reimbursement
Work from anywhere
JOB DESCRIPTION
The Strategy and Business Analyst will help build out Empower Mexico’s analytical capabilities, business planning, and share strategic recommendations and data-based insights for products and programs critical to Empower Mexico’s growth, customer acquisition, and customer retention. You will partner closely with our leadership team to develop and present insights. Your insights will build the foundation for Empower Mexico’s scaled success as we scale the current product and bring new products to market. You will work as part of a small cross-functional remote team within the company that is exclusively dedicated to the Mexico operation. This role will allow you to wear multiple hats, making meaningful impact across diverse tasks. You will be working closely with Empower Mexico’s Business Lead and will have the opportunity to contribute to multiple areas of the business, including finance, operations, credit, compliance, and product development.
Travel for company offsites is expected at a minimum 2 times a year.
Key Responsibilities
- Build analytical tools: Surface data-based insights through dashboards, automated reporting, and presentations that give both our internal stakeholders information critical to make decisions. Drive improvements to our data analysis infrastructure and processes.
- Establish and monitor KPIs: Monitor day-to-day business, conduct data analysis to identify trends, patterns, and insights that inform business decision-making.
- Help drive product positioning: Leverage customer data to inform product positioning and optimize our scaling efforts. Lead complex analyses on our products, develop case studies, and design experiments to improve product performance.
- Build and maintain key partnerships: Oversee and nurture relationships with key vendors to ensure the consistent delivery of quality service.
- Identify opportunities for automation and process improvement, work with the team to set up processes that allow us to keep scaling.
- Help set strategic priorities: Partner with different teams to build business cases, refine product pricing, and develop incentive structures for our product.
- Lead cross-functional initiatives: Collaborate with cross-functional colleagues in Product, Data Science, Credit, Marketing, Compliance and Engineering.
- Wear multiple hats: Embrace the dynamic nature of our team at this exciting stage. Demonstrate versatility by willingly taking on a variety of tasks, contributing to the multifaceted growth of the team and the company.
Candidate Qualifications
- Fluent written and verbal communication in both Spanish and English
- Work authorization in Mexico or in the US
- Motivated by Empower’s mission and determined to create a personable and meaningful experience for our customers
- Minimum of 2+ years work experience in business, strategy, operations, management consulting and/or investment banking
- Strong analytical abilities and are comfortable defining and measuring goals consistently
- Strong customer empathy and experience shaping product direction and execution based on customer needs
- A get-it-done mindset; you’re resourceful and happy to be hands on and in the weeds
- An interest in addressing complicated and impactful product & business problems
- up your sleeves and building complex financial models in Excel or similar tools.
- Strong strategic thinking, problem solving, and logical structuring abilities; enjoy rolling up your sleeves and building complex models in Excel or similar tools
- Comfort with ambiguity; the ability to independently lay out and test clear hypotheses, and solve problems without well-defined direction
- Excellent verbal and written communication skills
A strong plus if you:
- Experience in SQL and / or Tableau
At Empower, we hire for people that push themselves to understand others and seek out ways to challenge their personal assumptions. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We are committed to building a diverse, inclusive, and equitable workspace where everyone (regardless of age, education, ethnicity, gender, sexual orientation, or any personal characteristics) feels like they belong. Even if your experience doesn’t exactly match up to our job description, you should feel empowered to apply regardless!