Business Banking - Business Analysis Mgr
Full Job Description
Position Summary
The Business Banking Governance Team provides critical support across products and channels serving Business Banking customers and leads high-profile efforts to enhance the risk and control environment. The team oversees key business activities to reduce risk, increase efficiency, and enable strong audit performance through 4 Pillars: Audit / Exam Management, Monitoring and Metrics, Issue Management, and Strategic Automation and Simplification. The team partners closely across all of Business Banking teams, Control Management, Legal, Compliance and other internal stakeholders.
The Vice President Business Analysis Manager role aligns to the Audit / Exam Management Pillar of the Business Banking Governance Team. The role includes providing support to Business Executives throughout the audit lifecycle of internal audits, external exams, and Compliance testing. The role will be responsible for partnering across the business and Control Management to ensure audits, exams, and Compliance testing remains on track and strong resulting performance. The role also leads initiatives in advance of testing events to prepare the teams and oversees engagement with the strategic evergreen program. The role drives ownership, accountability, and appropriate prioritization by all parties in scope of, or impacted by, testing events.
Business Description
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
Core Competencies
Business Knowledge - ability to understand the business / knowledge of regulation surrounding business
Communication/Presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
Control Mindset - understands the importance of mitigating risks to the business through implementation of controls, and the criticality of the firmwide risk infrastructure (CORE)
Strong grasp of risk concepts and risk and control evaluations; Understanding root cause, identifying control gaps and weaknesses
Process analysis / design acumen - ability to understand a process and associated risk to inform control design
Leadership by example for driving a strong control culture across all levels of staff, as well as key partners from other functional areas, and across Lines of Business
Strategic mindset - Understands broader / end to end business processes to visualize best courses of action for the department to perform tasks
Problem Solving - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of information and formulate appropriate conclusions
Proactive approachfor managing financial loss, regulatory exposure, and reputational risk
Interpersonal Skills - exceptional collaboration and relationship building skills
Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result, able to work in a fast-paced, results driven environment
Manage change by embracing and supporting implementation for success
Professional & ethical conduct. Is willing to do what is necessary to get the work done for the good of the team
Organizational Skills - timeline management, attention to detail, multi-task successfully
Principal Duties and Responsibilities
Coordinate preparation in advance of known testing events
Liaise between Business Executives and Audit and/or Compliance teams
Facilitate a disciplined approach to communication, requests/responses, and interactions with Audit, Compliance, and other testing partners
Coordination with subject matter experts and Business Executives for construction of responses and handling of observations
Communication Strategy: Provide status updates to senior leaders and key stakeholders
Calendar Oversight: Monitor and communicate Audit / Exam testing calendars
Memorialization Strategy: Maintain audit artifacts in SharePoint for retention and reference to benefit the business. Maintain Playbook and best practices shared with business teams to improve audit performance.
Path to Sustainability: Oversee engagement in CCB audit-readiness evergreen program
Provide recommendations for improvements to processes and policies in support of organization commitment to compliance
Engages with inclusion and integrity with both internal and external constituents
Fosters open communications with team members
Escalates issues and communicates appropriately to key stakeholders
Protects the firm by applying sound risk management protocols and adhering to regulatory requirements
Demonstrates behaviors and attitudes consistent with professional expectations of this position
Knowledge and Experience
5+ years of financial services experience in process improvement, control-related functions, business banking, or other relevant fields
Bachelor's degree or equivalent experience required
Experience working in cross-functional teams to analyze, design, and deliver best practices
Preferred fields of experience: Business Banking, Audit or Audit Management, Control Management
Proven track record of applying sound judgement, recommending process improvements, and successful implementation of new processes
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) with the ability to develop additional skills as needed
Sharepoint design is a plus
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans