Business Operations Manager

Posted Jan 9

Join the VRChat Team!

VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital and HTC and is building out a strong team to achieve hyper-growth in the coming years.

Job Overview

We are seeking a highly skilled and motivated Business Operations Manager to join VRChat’s Operations team to drive important business-related projects. As the Business Operations Manager, you will lead and collaborate with stakeholders across the company on critical initiatives related to product growth modeling, strategic scenario planning, and internal efficiency optimization. In this role, you will be instrumental in linking product growth models to the company's financial framework, driving mini-bet business cases, and conducting internal cost and profitability analyses. As a key member of the Operations team, you will play a pivotal role in shaping the company's strategic direction and enhancing overall operational efficiency.

Job & Team Impact

Your ultimate goal will be to support VRChat’s business function in our next phase of growth. By collaborating closely with the Operations, Product and Data teams - in addition to leadership and other key stakeholders - you will support the entire VRChat team in enabling our worldwide community to craft incredible experiences that define the future of social VR. 

Duties & Responsibilities

  • Conduct business analysis and financial modeling to support projects company-wide, including strategic initiatives and product roadmaps.
  • Scope, build and support long-range planning across the company.
  • Conduct profitability and other analyses to ensure operational efficiency and financially prudent decision-making.
  • Provide strategic input and analysis for Board meeting materials, investor pitches and the like.
  • Support potential future expansion of VRChat’s business function.
  • Collaborate closely with product and data teams on roadmaps, prioritization and impact estimates.
  • Conduct competitive and market analysis, including providing actionable insights based on this research.

Specific workstreams may consist of:

  1. Product Growth Model and Financial Linkage
  2. Develop and maintain a comprehensive product growth model linked to the company's financial framework.
  3. Conduct scenario modeling for various growth, profitability, and runway scenarios.
  4. Collaborate with cross-functional teams to analyze and interpret financial data, providing insights for strategic decision-making.
  5. Support Specific Business Cases
  6. Lead the development of business cases for specific company initiatives early in their development, both those generated by the business function and from across the company.
  7. Define success criteria and key performance indicators (KPIs) for each such project, ensuring measurable outcomes.
  8. Collaborate closely with relevant teams to monitor, evaluate, and iterate on these initiatives for success.
  9. Internal Cost/Profitability Analyses
  10. Conduct detailed analyses of internal costs and profitability across teams.
  11. Identify areas of value delivery and assess team contributions to company objectives.
  12. Analyze infrastructure and tooling stacks to identify inefficiencies and areas for optimization.
  13. Conduct ROI analyses to enhance efficiency and profitability.

Experience, Skills, and Qualifications

  • Bachelor's degree or higher in business, finance or a related field.
  • 5+ years of relevant experience at high-growth companies.
  • Proven experience in business operations, financial modeling and strategic planning.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Experience in scenario modeling and analysis for growth, profitability and runway scenarios.
  • Excellent communication skills with the ability to collaborate successfully across teams.
  • Proficient in financial modeling tools and data analysis techniques.
  • Experience working in a fast-paced environment that required balancing competing priorities.
  • Highly-organized and effectively able to hit deliverable deadlines with high quality output and outcomes.
  • Self-starter with an independent drive that can successfully follow through on initiatives
  • Ability to act fast and adapt to quickly changing situations.
  • Professionalism and integrity.

Bonus Points

  • Experience in social platforms or social gaming.
  • A basic level of understanding of Unity 3D.
  • Demonstrated interest in and understanding of VR and online communities

Benefits

  • Work from anywhere! VRChat is a 100% remote company
  • Health Benefits
  • 401K for US & RRSP for Canadian Employees
  • Stock Options
  • Generous paid holiday schedule
  • Unlimited/Flexible vacation time
  • Paid parental leave benefits

VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you! 

Offers are subject to satisfactory background and reference checks.