Business Process Program Manager

Posted Feb 15

Overview:

This is a US Remote Opportunity

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.

Responsibilities:

How Will You Contribute to the Company?

Cradlepoint is actively seeking a qualified individual to join the Strategic Programs Office to take on the critical role of Business Process Program Manager in supporting the implementation and delivery of programs focused on review, evaluation, and re-working business processes in support of our strategic business objectives. The ideal candidate for this role will lead cross functional workstreams within high-profile programs requiring you to easily tap into your experience of business process and associated change management. The candidate must think strategically about business, process, and technical challenges, with the skillset to dive deep and tactically. They must then be able to eagerly roll up their sleeves to execute in a fast paced environment utilizing waterfall/agile/hybrid project methodologies.

What Will You Do?

Engage cross functionally with various organizations (R&D, Marketing, Sales, Support, Customer Success, Finance) to form and lead integrated teams required to deliver projects/initiative and drive results
Consult with business areas across the organization to evaluate business / operational processes
Identify, evaluate and document current and future state business processes
Perform gap analysis, identify and evaluate required changes to optimize process quality, compliance, efficiency, and cost
Provide rationale for how process improvement opportunities will assist in accomplishing business objectives
Act as facilitator / change agent for implementation of redesigned organizational processes
Conduct ongoing maintenance of process documentation, including periodic review and edit
Leverage strong relationships with the line of business to ensure continuous improvement after initial implementation
Responsible for surfacing risks, issues, and disconnects within the assigned initiatives and managing all such issues to resolution
Influence various business organizations to meet initiative objectives
Coordination with other Strategic Programs Office staff to support the portfolio of strategic programs
Understand the business value behind program decisions and advocate for solutions while serving as primary program representative as a team member of high-performing teams
Maintain comprehensive understanding of internal systems, business processes, and customer requirements
Bring evidence-based decision-making to your communication
Be a ruthless prioritizer while balancing the needs of the business and stakeholders

Qualifications:

Minimum Qualifications:

Bachelor's degree in Business Management, Information Technology, Project Management, Engineering, or equivalent
Experience of three to five (3-5) years in a similar role from a IT/software/services company or device manufacturer
Demonstrated three to five (3-5) years Business Process and Change Management experience with large, strategic, cross functional programs including defining, scheduling, tracking, communicating status and managing projects
Demonstrated effective English communication, presentation, negotiation, planning, organization, and facilitation skills
Demonstrated ability to work with and understand a diverse set of organizations and functions

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we’re one team - all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint values drive everything we do:

Stay humble and hungry: Be a curious learner, resilient, and competitive.
Don’t point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
Keep it simple: Eliminate complexity. Reduce time to value.
Enjoy the ride: Celebrate – appreciate – grow.
Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Compensation and Benefits at Cradlepoint

At Cradlepoint, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay:

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

$94,500-$145,399

Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by Cradlepoint’s Senior Leadership team. Certain eligibility and pro-ration rules apply.

Your Health:

Cradlepoint offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Cradlepoint also offers subsidized dental and vision coverage.

Your Financial Security:

We invest in both your short and long-term financial wellbeing. Cradlepoint’s 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time:

Your work-life balance is important to us. Cradlepoint provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. Cradlepoint also offers paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits:

Cradlepoint offers other company-paid benefits such as a comprehensive Employee Assistance Program, a free Headspace membership, LinkedIn Learning access, Talkspace mobile therapy, and volunteer paid time off.

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Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.