Business Systems Analyst
Zipdev is looking for a functional Business Systems Analyst who has some PM skills (can drive meetings/discussions), has prior experience working on MS Dynamics Service Module, and has experience working on SQL and dashboard tools.
Responsibilities
- Responsible for project implementation and providing support/triage for any incidents and change requests
- Responsible for working with businesses to document requirements, provide solution options, and implementation of solutions through SDLC/Agile processes§ Responsible for sharing project or incidents/changes status to business
- Responsible for successful change management using IT change management processes
- Responsible for testing of solutions, conducting UAT with business, and help in defining comms/training
- Key contributor and helps with co-ordination within IT team for all tasks§ Act as the Project Manager for IT tasks
Requirements
Must have: Field Service MS dynamics experience
- 7-10 years of experience working as BSA/PM with a bachelor’s degree in a technical discipline.
- Solid experience as a BSA: Able to inquire, understand, articulate, and document business requirements/impacts etc. Managing small to medium-sized projects and/or experience in a key contributor role on medium to large-sized business solution projects
- Strong documentation skills for project deliverables, e.g., Functional specification, Business requirement documents, Solutions assessment matrix, etc.
- Capability to coordinate/facilitate technical/functional discussions and drive decisions.
- Prior experience in supporting/managing Microsoft Dynamics Service Module – Field Service Module, Schedule Board.
- Experience supporting/managing configurations for MS Dynamics Field Service module
- Experience with SQL required. Ability to extract and debug data from different data sources (SAP, HANA, SQL.)
- Strong problem-solving and analytical/critical thinking skills; ability to identify areas of risk and develop effective mitigation plans
- Strong oral and written communication skills in English.
- Experience working with tools for test script creation, user stories, or ticketing systems like Jira, Service now, etc.
Preferred Qualifications
- Experience working in or supporting customer service and/or engineering organizations
- Experience writing/debugging SQL code, procedures/functions
- Experience in Microsoft Power Apps platforms
- Development experience with dashboard tools like Power BI or QlikSense
- Knowledge of Azure Dataflows and Synapse database.
- Good understanding of IT infrastructure, hardware/software lifecycles, ERP solutions, ERP development environments/tools
Our Recruitment Process
- 15-minute Initial Call
- 20-minute take-home skills test
- 30-minute Call with Recruiter (project, benefits, etc.)
- Interviews directly with the client (depending on the project the # of interviews may vary, this may include a code assessment)
- Final Offer!
Benefits
- Work Remote Monday - Friday, 40 hours a week (no weekends)
- Vacation: 10 business days a year
- Holidays: 5 National Holidays a year
- Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Years Eve, New Years Day, Zipdev Day)
- Major Medical Insurance
- Active Lifestyle/Gym Reimbursement
- Quarterly Home Office Reimbursement
- Performance-based Bonus
- Continuous Education Bonus
- Access to Training and Professional Development Platforms
- Did we mention its REMOTE