Call Center Manager
US Based Client. Must be proficient is English written and verbal skills.
Oral health has been linked to numerous health challenges and we, being a dental solutions company, understand we can get more out of life by strengthening the relationships between dentistry and patients. We we strive to deliver our vision and our mission by following our values: Be Growth Oriented - Go Above & Beyond - Culture Champion - Pay Fanatical Attention
The Role:
A successful Dental Answering Services Manager pays Fanatical Attention to the company vision and will Go Above and Beyond to support their team members so that they can successfully and efficiently Be Growth Oriented. Culture
Champions will lead, train, develop and hold accountable their team members in order to accomplish team goals.
Requirements
Responsibilities:
● Responsible for meeting Answering Services’ team goals
● Empowers, coaches, and holds the team members accountable for performance
● Provides constructive and timely performance feedback and evaluations
● Participates in interviews and onboarding of team members
● Handles discipline and termination of employees in accordance with company policy
● Participates in and conducts training
● Manages a schedule of shifts
● Identifies and recommends expansions to technology, equipment, and processes that will improve customer and employee experience and retention
● Acts as a liaison between the Answering Service department and other company departments
● Handles inbound Answering Service calls
● Communicates with patients with empathy and schedules appointments
● Overcomes objections to scheduling and offers the importance of attending their appointment
Qualifications:
● Two to three years of experience managing a customer service team in a call center environment required
● Prior dental experience preferred
● Experience with contact center technologies and best practices for delivering world-class customer service
● Organizational skills with the ability to manage multiple priorities
● Ability to analyze problems and strategize for better solutions
● Energy and empathy
● Passion to support patients and practices to Get More Out of Life
● Ability to work well with others
● High level of integrity
● Excellent verbal and written communication skills
● Home office setup that is supported by high-speed internet, is free from distractions and interruptions, stable power and internet access, and where confidential information can be secured
Benefits
- 100% Remote
- Training & Development
- Work From Home