CareScout Clinical Team Manager
YOUR ROLE
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.
We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!
CareScout is a division of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.
Our four values guide our strategy, our decisions, and our interactions:
• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
You will coach, motivate, and supervise a team of clinicians that are responsible for care coordination and case management, across multiple products and contracts. You will also utilize data to effectively manage the Clinical Team including daily case assignment and workload monitoring as well as providing clinical expertise to meet the needs of our customers and ensure the team operates at maximum efficiency.
WHAT YOU WILL BE DOING
• Lead a high performing team of clinicians responsible for reviewing customer assessments, making determinations in functional and cognitive capabilities, developing plans of care and other tasks related to care management; their responsibilities also include speaking with the client, family member, facilities, and agencies
• Drive performance management by providing feedback and direction against stated goals, writing and delivering performance evaluations and taking corrective action as necessary to drive individual and/or team performance
• Support team by interviewing, hiring, initiating additional training and implementing programs to meet company objectives, as applicable
• Facilitate resolution of complex reviews and escalations from team members and from internal and external customers
• Deliver on all defined SLAs and business goals, including but not limited to productivity, quality, timeliness, and aging
• Deliver accurate reporting of activities and clearly communicate progress of assigned tasks to internal stakeholders as requested
• Participate in new client implementation, including but not limited to ensuring staff resources are available and trained, systems and reporting are in place and clinical needs are understood and positioned for excellence after implementation.
• Continue relationship with client post-implementation and provide any additional support as needed
• Partner with the Field Team Partners, Clinical Quality Assurance, relationship managers and other areas of the business to provide feedback and recommendations for business process improvement and to determine ongoing learning and development needs
• Collaborate with internal stakeholders to support projects as determined by the client and CareScout leadership
• Support and/or participate in testing of systems to support deployments and enhancements
• Perform other duties as needed to support the commitments made to our customers by CareScout Services
WHAT YOU BRING
• Deep knowledge of LTC Insurance and/or experience in healthcare/medical field
• RN or LSW required with a BA/BS from an accredited college or university, BSN preferred
• Previous people leadership experience, across diverse teams, with demonstrated ability to meet or exceed client SLAs, goals, and KPIs
• Strong interpersonal relations, rapport building, and emotional intelligence
• Demonstrated ability to prioritize and manage, multiple and competing demands for multiple stakeholders; adaptable to change
• Experience interpreting data, analyzing trends, and developing action plans based on patterns and trends
• Demonstrated ability to thrive on developing people and building relationships, understanding that success is achieved not only through goals met but through developing strong, engaged employees
• Experience cultivating feedback and having crucial conversations
• Experience participating and/or leading projects as well as excellent communication and presentation skills
• Confident in taking risks and challenging the status quo and comfortable speaking in any audience
• Demonstrated experience in innovative continual process improvement
• Strong computer proficiency in Word, Excel, Outlook and PowerPoint
• Excellent computer and technical skills, including MS Office suite and experience with analytics/reporting tools
NICE TO HAVE
• Experience with Medicaid/Medicare and understanding of assessment processes, as well as UAS systems
• Experience with and/or strong knowledge of current CareScout service offerings
WHAT WE OFFER
• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
o Medical, Dental, Vision, Flexible Spending Account options beginning your first day
o Generous Choice Time Off your first full year
o 12 Paid Holidays
o 40 hours of volunteer time off
o 401K Account with matching contributions
o Tuition Reimbursement and Student Loan Repayment
o Paid Family Leave
o Child Care Subsidy Program
This position is available to remote applicants residing in the United States. The base salary pay range for this role starts at a minimum rate of $65,600. up to the maximum of $121,300. An employee’s pay position within the base salary pay range will be based on several factors at the time of this job posting including but not limited to geographic location, experience, and qualifications. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation.
The final determination on base pay for this position will be based on multiple factors to ensure pay equity within the organization.