Carrier Operations Analyst
The Carrier Operations Analyst will support the Global Carrier Network operations function through the processing of Registrations across the globe to satisfy regulatory or other telecom restrictions for our SMS or Voice Products. This key-role will help the Vonage API platform, to onboard customers’ traffic, optimise Cost or Quality, and a fine balance between the two.
What you will do:
- Manage global Sender ID registration with different suppliers in different countries
- Complete global Sender ID registration within predefined time frame for assigned countries
- Leverage internal tools to run manual or automated SMS quality tests during registration process and do ad-hoc testing when necessary
- Act as a source of knowledge for Sender ID registration related issues and handle Sender ID related complaints with global suppliers
- Work with internal teams and external stakeholders to keep global registration requirement and country regulations as well as internal record and wiki pages up-to-date
What is Required:
- 2 to 3 years in operations or support roles
- Basic understanding of SMS quality metrics (Sender ID/OA, DLR etc) or willingness to learn SMS protocol
- Excellent written and verbal communication skills including ability to work with internal and external stakeholders in different regions (AMEA, APAC & EMEA)
- Positive mindset and not just ‘doing what you are asked to do’
- Excellent in GSuite (Gmail, GDocs, GSheets, GSlides, etc) or MSOffice equivalent.
- Nice to have: Experience in Reporting/BI Tools such as Tableau,Kibana, as well as project management software like JIRA and Confluence