Cash & Check Product Program/Project Manager

Posted Jan 24

Full Job Description

Organization Description

Centralized Transaction Operations (CTO) provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 4,000 employees.

Payment Services provides a variety of services for both individual and corporate customers across all JPMorgan Chase lines of business. Core operations of payment processing include the posting, capture and clearing of checks and processing and movement of cash through the network. The business units within the group continually implement cutting edge technology and their commitment has distinguished them as industry leaders. Payment Services has approximately 600 employees.

The Payments and Cash Management Product delivers technology, process and controls to support our customers and clients seamlessly in these distinct money movement mechanisms. Cash management delivers both Cash in Transit and Cash on Hand for a variety of cash customers (Branches, ATMs, FIs, Retailers, Federal Reserve) using a combination of in-house and supplier managed functions. Check management executes the mainstream check processing via imaging along with the support functions such as Remediation, Float Management, Exceptions and Returns.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Job Description

What's powering your next career move? Is it the idea of tackling new challenges alongside collaborative agile teams centered on creativity, openness to change, and delivering outcomes that make life easier for customers and employees? If so, our CCB Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB. Our portfolio consists of 11 product groups that develop a wide range of cross-functional platforms and capabilities, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Across Chase, we are determined to transform into a customer obsessed, highly efficient organization that delivers customer value in short innovation cycles. With the establishment of fully agile product teams we aim to recruit highly experienced Navigators who can work closely with senior level product owners to assist in driving the strategy, vision and execution of operating this new way of working.

The Cash and Check Product Team is revolutionizing the face of customer service and operations for both the customer and employee experience. As a Project Management & Delivery Lead, VP you will work directly for the Program Director and Product Owner.

Description

The Program Lead/Navigator will be responsible for managing complex technology projects running across multiple CCB Lines of Business and impacting every Operations function in CCB.

Primary Responsibilities

Drives and influences the roadmap of the product to enable business goals
Navigates the product team and community in the execution of complex roadmaps
Ensures product roadmap is delivered in accordance with all Risk, Architecture and other relevant firm-wide guidelines
Coordinates resources (staff, equipment, vendors and consultants) across one or more area products
Manages budget for assigned roadmap or department, monitors progress and adjusts resources and priorities accordingly.
Coaches and mentors less experienced team members and may also include people management responsibilities
Builds teams that succeed by continually assessing deliverables and aligning resources with the appropriate skills
Partner with product owner and technical leadership to deliver and execute on a roadmap
Guides implementation of high quality technology solutions through collaboration and leadership
Identifies new opportunities to influence the product and firm's technology strategy
Establishes meaningful relationships for the benefit of the team to foster alignment and collaboration across the organization

Requirements

Proven leadership in large, complex program execution
Expert in Agile tools and methods
10+ years in Technological, Organizational and/or Operational Change Management
Degree in Business Management or Computer Science, MBA a plus
Prior experience in stakeholder management
Ability to Partner with internal and external to the product stakeholders and influence them to achieve product goals
Experience in Conflict Resolution and Negotiation
Strategic thinking with respect to industry trends and transformation; ability to morph into simpler processes
Customer obsessed methodology to support transformation

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans