Chief of Staff

Posted Jul 22

Iterable is the most powerful customer communication platform that enables brands like Doordash, Calm, Fender and Zoopla to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash meredith, and rely on us to captivate their many millions of users. Over 1,100 brands and businesses around the world leverage Iterable to activate their customers with joy.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and have held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As a Chief of Staff at Iterable, you'll help supercharge the strategy and execution of our organization. You will be working alongside the organization and own and drive the strategic Objectives and Key Results (OKR) process, executive team management and operations that will build the rigor to shape the future of Iterable. You will also own and drive executive team operational and program work and also strategic initiatives program work.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description.

How you will make a difference: 

  • Strategy Development with the Executive Team
  • Be a partner to the Executive Team to drive company strategy, OKRs development, tracking and effectiveness to drive execution and accountability
  • Add structure and process to drive strategic prioritization, alignment and outcomes to executive meetings from Executive Offsites, OKR goals setting, Senior Leadership Summit, company annual kick offs to QBRs
  • Lead Board meeting preparation and documents in partnership with key executives
  • Provide sharp and expansive thinking skills to brainstorm multiple approaches and solutions to complex initiatives and assess cross-functional impact while ensuring agility 
  • Assist in navigating trade-offs, promote the agreed-upon solution and devise delivery, communication and change management plans to drive outcomes and promote decision making
  • Regularly ensuring all meetings connect to the Company vision, mission and strategy and execution rigor
  • Operational Execution across Executive Team
  • Plan and direct all administrative and operational activities for the organization’s Executive Team in partnership with the EA team
  • Manage executive meeting agendas, offsites and programs
  • Organize and prioritize critical issues and required information for the executives to facilitate efficient decision making (e.g., RAPIDs)
  • Own the Rapid decision making framework at Iterable
  • Assist and communicate with executives in decision-making, program management, and initiative implementation
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity
  • Own Company OKR process and execution and lead the annual and quarterly strategic OKR efforts as well as previous quarterly retro
  • Help identify key strategic and operational objectives
  • Ensure transparency and overview of the strategic OKR goals
  • Spearhead the OKR mindset and drive OKR adoption through change management
  • Develop OKR engagement, accountability and alignment across all teams and across the leadership team
  • OKC Quality Control: ensure that Objectives are clear and measurable, and the expected values and metrics are well defined
  • Highlight OKR's at risk and make recommendations to bring underperforming OKR's back on track

We are looking for people who:

  • Consulting experience with a focus on operations excellence and execution
  • Experience using Objectives and Key Results (OKRs) and related tools (Workboard, etc.) and success in driving OKR adoption and outcomes enterprise wide
  • Presentation, meeting planning, and communication experience across various audiences (in-team, cross-team, executive, etc.) in partnership with Executive EAs
  • Positive, engaging, thoughtful
  • Embraces growth mindset and solution driven
  • Comfortable with ambiguity and you have a distinct passion for finding efficiencies and fixing them
  • Strong organizational and time management skills
  • Bachelor degree in business, finance, strategy, PMO or a similarly rigorous major and/or an MBA
  • Master’s degree in Business Administration or similar field
  • 7+ years of management consulting or similar field experience
  • 3+ years of management experience
  • Strong Excel and PowerPoint skills are a must
  • Concise, persuasive, and authentic communicator both verbally and in written communication
  • Superb judgment and integrity, unparalleled confidentiality, and sophistication in all aspects of work
  • Experience planning and leading strategic initiatives for companies at 500+ employees

Perks & Benefits:

  • Paid parental leave
  • Competitive salaries, meaningful equity, & 401(k) plan
  • Medical, dental, vision, & life insurance
  • Balance Day (First Friday off every month)
  • Fertility & Adoption Assistance
  • Paid Sabbatical
  • Flexible PTO
  • Monthly Employee Wellness allowance 
  • Monthly Professional Development allowance 
  • Pre-tax commuter benefits
  • Complete laptop workstation

For candidates in Tier 1 cities, the base salary range for this position is $206,500 - 309,500.

For candidates in Tier 2 cities, the base salary range for this position is $181,500 - 272,500.

For candidates in Tier 3 cities, the base salary range for this position is $167,000 - 251,000.

Within the range, individual pay is determined based on factors including job-related skills, experience, relevant education or training, and internal equity considerations. While we use our full salary ranges, we only consider offering a salary near the top of the range in situations where the candidate far exceeds the experience level and skills required for the role.

Please note that the compensation details listed in US role postings reflect the base salary only. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition we offer perks such as generous stipends for health & fitness and learning & development, among others.

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.