Chief of Staff / Operations Manager

Posted Jul 12

We are looking for a Chief of Staff to join our growth hacking agency with headquarters in Zurich. By taking concepts from ideation to execution, driving strategic initiatives, aligning with the company's vision, organizing key events, and optimizing internal processes, you will contribute to the overall success of the organization and foster a culture of continuous improvement and growth.

what. AG is one of the leading digital consultancies with headquarter in Zurich, Switzerland. With our global team, we build digital products, create outstanding websites, and help our clients to grow. Our clients range from leading startups to global enterprises.

About the team

You'll be working within the growth marketing team to help us grow clients through a range of different channels. You'll work closely with the senior account managers and partners at what., and get the opportunity to collaborate with a range of specialists across channels. Our team is distributed globally, allowing you to be part of an exciting multicultural team.

Key Responsibilities:

Inspire and Align Teams - Motivate and inspire cross-functional teams to work collaboratively toward a common goal, fostering a culture of high performance and continuous improvement.
Budget Management and Controlling -Manage project budgets effectively, ensuring financial targets are met, and implementing cost-saving measures when necessary.
Business Consulting Expertise - Utilize your extensive experience in business consulting to analyze business operations, processes, and strategies, identifying areas for improvement and developing actionable recommendations.
Project Coordination - Demonstrate proven success in coordinating complex projects, ensuring timely completion and adherence to project goals and objectives.
Creative Problem-Solving - Employ your nimble business mind to think innovatively and develop creative solutions to overcome operational challenges and optimize business performance.
Fast-Paced Environment - Thrive in a fast-paced and high-pressure environment, handling multiple projects simultaneously, while maintaining a strong attention to detail and meeting deadlines.
Proactive and Ambitious - Take initiative in identifying opportunities for growth, proposing new ideas, and implementing initiatives to drive business success.
Self-Motivation and Autonomy - Demonstrate self-motivation and the ability to execute tasks and projects independently, displaying a high level of accountability and ownership.
Relationship Building - Build strong rapport and collaborative relationships with peers and leadership, fostering open communication and teamwork.
Project Reporting - Develop and maintain comprehensive project reports, providing regular updates on project status, milestones, and outcomes.

Additional Responsibilities:

Conceptualization and Execution - Take concepts from 0 to 1 by transforming initial ideas into actionable plans and executing them effectively, ensuring successful implementation.
Strategic Initiative Implementation - Drive the implementation of strategic initiatives, working closely with cross-functional teams to ensure alignment and successful execution of initiatives.
Alignment with Company Vision and Mission - Ensure that all strategic initiatives align with the company's vision and mission, contributing to the overall organizational goals and objectives.
Company-level OKR Collaboration - Collaborate with partners and stakeholders to define, implement, monitor, and drive delivery on company-level Objectives and Key Results (OKRs), ensuring alignment across teams and departments.
Key Event Organization - Organize and run key events, such as company-wide town halls and leadership offsites, with a focus on messaging and impact, ensuring effective communication and engagement throughout the organization.
Process Development and Improvement - Expand and develop internal processes and procedures (known as "what.OS"), actively adding new processes and working with teams to embed improvements in their work, enhancing efficiency and effectiveness.
Productivity Optimization - Continuously seek opportunities to optimize the company's productivity by identifying and removing bottlenecks, streamlining decision-making processes, and implementing efficient workflows.

Job requirements

Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 3 years of experience in business consulting, with a specific focus on business operations, processes, and strategy.
Proven track record of success in a project coordination role, delivering projects on time and within budget.
Strong financial acumen and experience in budget management and controlling.
Excellent problem-solving skills, with a focus on developing creative and practical solutions.
Ability to thrive in a fast-paced and high-pressure environment, managing multiple priorities effectively.
Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
Proficient in project management tools and techniques.
Strong analytical and reporting skills.
If you possess the ability to inspire teams, drive business growth through effective consulting, and excel in a fast-paced environment, we invite you to apply for this exciting opportunity. Join our team and contribute to the success of our organization while advancing your career in business consulting.

What we offer:

At what. we believe that work should be fun and something you want to do and not something you have to do. We help that along with the following:

Excellent office location in Seefeld in Zürich, if you work in Switzerland.
You take control of your availability - Need to take care of something in the morning and want to catch up later? No problem. We are results-oriented, we don’t micromanage.
Flat hierarchy - Get decisions fast when you need them.
You have a large amount of responsibility in your department. Do you want to change something? See possibilities to improve how we do things or what we do? The only thing needed is to speak up and we will discuss.
Multicultural and multidisciplinary team with a focus on improving and learning. We want you to learn and grow which is why you will have access to individual training and guidance.
If you work remotely, the opportunity to visit the team in Switzerland - we cover the costs
Annual offsite team retreat
Access to home office support
25 days holiday allowance for full-time employees, and public holidays off too
Fair compensation, with the possibility to join our profit participation scheme
Opportunities to visit clients on-site in Switzerland
Weekly remote pilates classes for all

Information for recruitment agencies: for this position, we only accept direct applications from candidates and will not consider applications from agencies.

Please send your CV with a cover note and a short intro video (we find Loom or YouTube work best). Please add the link to your intro video in your cover note. Explain what attracted you to the role and why we should hire you.

Please note that only applications with a cover note and an intro video will be considered.