Chief of Staff, Professional Services

Posted Dec 13

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

What you'll do

We are seeking a highly skilled and strategic Professional Services Chief of Staff to lead the optimization of our services across our organization. The successful candidate will be responsible for formulating and implementing operational policies, driving process improvement initiatives, collaborating with regional managers on workforce planning, and overseeing Chief of Staff responsibilities. This role involves managing the PSA tool, creating structure around tracking billable utilization, and ensuring accurate financial reporting.

Key Responsibilities:

  1. Resource Allocation:
  2. Ensure global resources are assigned to projects based on skills, availability, and project requirements.
  3. Collaborate with project managers to track resource utilization.
  4. Communication and Collaboration:
  5. Lead regional weekly meetings with key business partners to communicate resource availability and identify areas of over- and under-utilization.
  6. Collaborate with program managers to ensure alignment between project goals and resource allocation.
  7. Partner with regional managers on workforce planning to address resource needs.
  8. Proactive Analysis:
  9. Utilize a data-driven approach to conduct proactive analysis of resource utilization, forecasting, and future capacity needs.
  10. Provide insights and recommendations based on analysis to optimize resource allocation.
  11. Monitor data to ensure accurate financial reporting related to resource utilization.
  12. Operational Policies and Procedures:
  13. Formulate and implement rules of engagement, operational policies and procedures for the global professional services organization.
  14. Drive adherence to policies to ensure consistency and efficiency in resource management.
  15. Billable Utilization:
  16. Create structure around tracking billable utilization and implement strategies to optimize billable hours.
  17. Collaborate with project and program managers to enhance billable utilization efficiency.
  18. PSA Tool Management:
  19. Manage and optimize the Professional Services Automation (PSA) tool.
  20. Drive continuous improvement and efficiency in the use of the PSA tool for resource management.
  21. Process Improvement Initiatives:
  22. Drive process improvement initiatives to streamline resource management processes.
  23. Identify opportunities for automation and optimization to enhance overall efficiency.
  24. Chief of Staff Responsibilities:
  25. Act as a key liaison between the Professional Services leadership and other departments.
  26. Assist in strategic planning, decision-making, and execution of key initiatives.
  27. Provide support in communication, coordination, and implementation of organizational strategies.
  28. Undertake special projects as directed by senior leadership.

Qualifications:

  • Proven experience in building a captive professional services organization in a B2B Saas company.
  • Strong analytical skills with the ability to use data to drive decision-making.
  • Experience with project management and scheduling tools.
  • Familiarity with Professional Services Automation (PSA) tools is a plus.
  • Experience in formulating and implementing operational policies and procedures.
  • Track record of successful process improvement initiatives.
  • Previous experience in a Chief of Staff or similar strategic support role is desirable.

If you are a strategic thinker with a passion for optimizing a captive professional services organization, have demonstrated experience in building a services team, and possess a track record of driving operational excellence, we invite you to apply for this exciting opportunity.

Compensation

Compensation may be adjusted depending on work location.

  • For Colorado-based hires: Estimated annual salary of $159,000 - $195,000.
  • For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $176,000 - $215,000.
  • For Bay Area-based hires: Estimated annual salary of $184,000 - $224,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

  • Medical/Rx Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Commuter Spending Accounts
  • Fertility & Family Forming Benefits
  • On-demand mental health support and Employee Assistance Program
  • Global Travel Medical Insurance

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life & Accident Insurance
  • 401(k) Retirement Savings Plan
  • Employee Stock Participation Plan

Time Off

  • Flexible paid time off covering vacation and sick leave
  • Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.