Chief Operating Officer
Job description
Chief Operating Officer (COO)
Company Overview:
Hometouch (www.myhometouch.com) is a tech enabled home care service focused on provision of excellent dementia care. We connect families with high-quality live-in carers to deliver personalised, clinically led, compassionate care for their loved ones. Our mission is to help our clients stay at home for as long as possible, precluding the need for residential care. Hometouch provides 1 million hours of care per year and has recently made 2 acquisitions in the live in care space. We are backed by leading institutional investors and have recently reached profitability.
Location: London, UK (Remote )
About the Role:
As the Chief Operating Officer (COO) of Hometouch, you will lead the core growth functions of the company. This is a board position with the expectation that responsibilities will expand over time to manage clinical, technology and finance functions. You will initially be responsible for managing the demand (commercial), supply (recruitment), and client retention functions. You will lead the scaling of the business whilst ensuring the delivery of exceptional care to our clients. Your operational excellence, leadership skills, and commercial acumen will be key to balancing clinical quality whilst accelerating the company’s growth trajectory.
Responsibilities:
- Managing the sales, accounts and recruitment function and ensuring strong organic growth, exceptional service levels and carer/client satisfaction.
- Working with the senior leadership team on post merger integrations to increase the velocity and effectiveness of M&A growth trajectory.
- Develop and mentor a diverse team of operational, clinical, and sales professionals, fostering a culture of collaboration, innovation, and excellence.
- Be lean and focussed on marginal gains, continually looking to drive productivity and performance gains across the business
- Monitor key performance indicators (KPIs) to track operational performance and manage the quarterly OKR cycle across different teams
- Collaborate with the technology/product team to enhance the platform's capabilities, user experience, clinical focus and operational efficiency
- Work closely with the finance team to develop and manage budgets, forecasting, and financial planning
- Ensure compliance with CQC regulations, legal requirements, and standards in the home care sector.
- Build strong relationships with clients, caregivers, families, and other stakeholders, maintaining a customer-centric approach.
Requirements
Skills and Experience
- Proven experience as a COO or senior operational leadership role in the healthcare, home care, or related industry
- Highly commercial and able to understand and drive improvements of the growth drivers of the business - essential
- Previous executive leadership role scaling a tech enabled services business to c£20m+ revenue - essential
- Experience successfully integrating acquisitions post merger - essential
- Strong track record of successfully scaling operations, leading high-performing teams, and driving business growth - essential
- Knowledge of the home care industry, regulatory requirements, and healthcare trends - desirable
- Exceptional strategic thinking, problem-solving, and decision-making skills - consulting background would be an advantage
- Excellent communication, interpersonal, and negotiation abilities
- Proficiency in technology to optimise operations and improve customer experience
- Experience working in a regulated clinical industry, a strong advantage
What We Offer:
- Competitive compensation package and benefits
- Opportunity to shape the future of live in care and improve the lives of families and carers
- Remote position but access to central London office
- Healthcare insurance
- Family friendly policies
- Company pension
- Friendly, supportive culture with meaningful purpose