Chief Operations Officer

Posted Oct 8

About SOAX

Kickstarted in early 2020, SOAX has been on a wild ride, sprinting to the top of the web data collection market. Being completely bootstrapped, we have won the hearts of thousands of small and medium businesses across the globe by making our customers' needs a priority in every decision we make.

Embracing the freedom of remote work and four-day weeks, our team is a lively mix of entrepreneurial hustlers, data nerds, and hands-on builders. At SOAX, we're all about making more with less, delivering—fast and flawlessly.

We envision a future where a few clicks unlock previously inaccessible data and insights, enabling businesses to make more informed decisions that drive their growth. With a mission rooted in crafting the most customer-obsessed product company, we're fervently dedicated to offering businesses unparalleled access to web data and insights most efficiently and securely possible.

The Role

We are seeking a COO who can be the backbone of our operational journey, ensuring that as we grow, we remain committed to our people, our vision, mission, and values. This role is not just about driving efficiency, but also about fostering an environment where everyone feels valued and heard, making SOAX the best place to belong. As a vital member of the Core Team, the COO will report directly to the CEO, playing a pivotal role in steering our mission forward.

What Will You Do

  • Provide day-to-day leadership and management to the organization;
  • Drive operational excellence by continuously improving the ARR/FTE metric;
  • Translate strategy into actionable goals for performance and growth, helping to implement organization-wide goal setting, performance management, and annual operating planning;
  • Ensure SOAX adheres to industry standards, regulations, and best practices, proactively identifying areas of risk and implementing strategies to maintain full compliance across all operations;
  • Drive the company to achieve profitability, cash flow and business goals and objectives within the responsible business areas.
  • Participate in expansion activities (investments, acquisitions, corporate alliances etc.);
  • Develop and maintain an employee value proposition that attracts and retains top talent;
  • Oversee talent acquisition, onboarding, development, and retention strategies;
  • Foster a culture of belonging, ensuring ongoing employee engagement and satisfaction;
  • Champion the company's mission and values, ensuring alignment in every decision and action;
  • Drive the development and implementation of plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization;
  • Evaluate and harmonize the toolset used across all teams;
  • Lead with empathy, actively listen, and engage with team members across all level.

Who we’re looking for

  • Ops Guru with a Product Lens: Treats operations like an ever-improving product, molded by efficiency metrics and feedback to drive tangible results. Harnesses data insights to make informed choices and possesses the flexibility to pivot strategies effectively based on results and team feedback.
  • Analytical Acumen: Quickly diagnose challenges, anticipate potential issues, and leverage data-driven insights with strong analytical and problem-solving skills.
  • Remote Leadership Pro: Demonstrated mastery in steering remote teams, especially in a growth-centric, four-day work week environment.
  • Eager Explorer: Genuine curiosity to delve deep into our business, industry, and future horizons.
  • Empathetic Leader: Understands human nuances, approachable, and leads by empowering and trusting.
  • Clear Communicator: Has a knack for conveying complicated concepts simply, ensuring all team members, regardless of background or expertise, understand the essence.
  • AI Enthusiast & Process Maven: Passionate about leveraging AI for business efficiency and has a sharp eye for designing and refining processes.

What You Need To Succeed

  • Senior Leadership in High-Growth Environments: At least 5 years in executive positions within rapidly scaling product companies, showcasing strategic foresight and operational acumen;
  • Team Development: Proven track record in mentoring, developing, and empowering team members to reach their full potential.
  • Startup Proficiency: Hands-on experience in managing key startup operations, including HR, budgeting, product development, customer success, and marketing.
  • Change Management: Demonstrated experience in business transformation, adept at navigating change, making informed decisions, and executing action plans effectively.

What we offer

  • Four-day workweek & flexible working hours. We believe in the power of results, not just the number of hours worked.
  • Remote-first location policy which means you have the freedom to live and work wherever you choose. You can travel the world or stay put, it's up to you. And with 4 weeks of paid vacation, 9 company-wide holidays, and 5 additional holidays-on-demand, you'll have plenty of time to explore.
  • At SOAX, we're all about helping you achieve your wildest dreams. Whether you're a seasoned pro or just starting out, we provide global opportunities to help you grow and shine. We're a fast-growing startup with big goals, and we want you to help us achieve the next milestone in our journey.
  • We know that continuous learning and development are key to success, which is why we provide learning and development budgets for courses and books. With a competitive salary and benefits in GBP, we're committed to ensuring you have everything you need to thrive.
  • Last but not least, you'll be joining a fantastic team of enthusiasts who value collaboration, energy, and openness. Our onboarding process is fast-paced yet supportive, so you'll feel right at home from day one.