Claims Administrator - Outdoorsy
About the Outdoorsy team
At Outdoorsy, we believe that you don’t need survey data, an Apple Watch or an Instagram influencer to tell you that “spending time in nature makes you happier, less stressed, healthier, and even slows down the aging of your brain.” You know what else slows down the aging of your brain? S’mores. Next to an open fire. With your dog, your kids, your partner, or your BFFs close by.
We are the foremost experiential outdoor travel company (and one of Forbes Best Startup Employers for 2022, for the 3rd year in a row) BUT our “product” is what happens to you when you step outside. We host a growing marketplace that connects hundreds of thousands of guests to millions of days in front of fire pits, beside alpine lakes, in national parks and at family reunions or music festivals. We are proud to be doing this in partnership with thousands of passionate RV owners who we support with successful services, leading insurtech products, and a vibrant community.
We believe that ‘the outdoors is part of human nature’, and we are on a mission to ‘restore our relationship with the outdoors and each other’. The Outdoorsy team is dedicated to activating this mission by breaking down barriers and creating more opportunities for everyone to ‘Bring The Outside in’. If you’re passionate about sharing the transformative benefit of time spent outdoors with others, join us!
About Outdoorsy
Outdoorsy is the most trusted on-demand RV rental and outdoor travel marketplace on the planet. Founded in 2015, we have booked more than 6.4 million days of travel and have operated in 4,800 cities and 11 countries, including the U.S., Canada, Australia, France, and the UK. Our mission is to mobilize the 54+ million idle RVs around the world to ensure everyone has the access, choice, and opportunity to safely enjoy outdoor experiences and travel while we empower RV owners to realize life-changing financial benefits. For more information, visit www.outdoorsy.com
About the Role
We’re looking for a Claims Administrator who’s passionate about creating fiercely loyal customers when it matters most and demonstrates both technical proficiency along with the aptitude to handle claims, help drive processes, and maintain a high level of quality. If you’re tired of the status quo and want to be part of a forward-thinking claims organization on the cutting edge of technology, we want to speak with you!
We're passionate about our customers, collaborative consumption, community, and entrepreneurship. We've been motivated by our values from day one: we always put the customer ahead of ourselves. We like winning. We make long-term progress in the world and repay our gratitude in every community interaction.
What you will own at Outdoorsy:
- Answer incoming calls about claim-related questions and status inquiries
- Execute claims intake process by completing initial contact with Outdoorsy owners
- Set expectations about claims flow and answer any upfront questions
- Resolve inquiries related to insurance questions, vehicle listings, and ancillary support issues
- Monitor customer support Slack channels to address support department questions proactively
- Respond timely to general inquiries regarding coverage, listings, etc.
- Monitor incoming claims and conduct timely assignments of new claims
- Review coverage and triage applicable claims to outside carriers
- Monitor claim to resolution, ensuring customer needs have been resolved
- Gather feedback from customers to identify and problem-solve common issues
- Diagnose issues from claim FNOLs and collaborate on solutions for future handling
- Support strategic initiatives by contributing ideas on how to implement and execute the vision
Skills and experiences that you will bring to Outdoorsy:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial services, and/or relevant direct customer service experience
- Strong interpersonal and communication skills, both verbal and written
- Ability to prioritize and multitask, including navigating through multiple programs and applications
- Customer-centric attitude
- Passionate about driving change
Benefits & Perks:
- Opportunity to help build a company from an early stage
- Competitive salary
- Equity in one of the world's fastest-growing companies
- Comprehensive health and welfare benefits
- 401(k) Match
- Flexible PTO
- Annual RV rentals - we believe in balance and taking the time to nourish mind, body, and soul