Client Implementation Manager
Moxie enables nurses to become entrepreneurs, and grow successful, independent businesses. MedSpas are booming, regulated practices that provide aesthetics services like botox, fillers, and more.
Today, 80% of them in the US are individually owned and operated and we want to keep it that way. We provide our entrepreneurs the tools and expertise to operate with the scale of a large chain while remaining independent.
We enable our clients to focus on caring for their patients and make them more successful than they would have been alone. We are a well-funded seed-stage company with many happy partners and quickly scaling revenue.
The role
We’re looking for a Client Implementation Manager who can help us step up the pace of onboarding to Moxie and launching our clients’/partners’ businesses. As the second hire in our Onboarding team, you will work closely with Will and Miki and own your own client portfolio.
Your impact will be tangible as you help our partners set up their businesses and get ready to launch. With the combination of our playbook and our tech platform, we’ve collapsed long, costly, and lonely launch process into something that can be joyous and quick - this is the process you’ll be helping clients navigate. We already have many tools and templates in place, success in this role will be about helping our entrepreneurs apply them successfully.
What you’ll do
Enable the successful launch & opening of 20+ new MedSpa clients each month
- You will oversee the onboarding of each of your providers from the moment they sign with us until they are ready to launch.
- This includes things like setting up POS/EMR systems, helping set up bank/pharma accounts, and talking through contracts, connecting them to a medical director, applying for insurance, etc.
Own overall relationship with your client portfolio from signing to launch.
- Review the Moxie onboarding stage with your clients to ensure they understand key milestones and correlating action items on how best to reach said milestones
- Advise and guide our partners on navigating all steps, helping them stay on track and accountable
- Act as the main point of contact for each nurse-entrepreneur up until launch, after which partners will be fully transitioned to their Success Manager who will help them grow and manage their business.
- Identify any risks and obstacles your clients are facing to ensure we stay ahead of client health to reduce churn risks
Help us improve the way we’re operating and working. There are always things we could be doing better, and we’re looking to everyone to help us do that.
We’re looking for:
- 2+ years of experience in implementation, project management or customer success roles
- You’re a proficient orchestrator with real delivery orientation: you thrive when staying on top of plans and to-do lists, keeping everything moving forward.
- You have strong service & coaching skills: are empathetic, positive and communicate well to make our partners succeed.
- You understand how to track gaps in processes and have a solution-oriented mindset when it comes to helping our team ideate & improve on operating efficiencies
- Excitement for learning new technical tools and softwares commonly used in the tech industry
- Passion for medical aesthetics / wellness is a plus
Why join us
- Above all, we’re in this to empower small business owners to own and grow their businesses. If we succeed, Med Spas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains. If that speaks to you, speak to us.
- We have much left to build. But given the market feedback we’re getting and our founding team’s company-building experience, we think we are writing the first chapters of a real success story.
- You’re stepping into a good situation with the opportunity to make it great: the onboarding and client services team is succeeding and the process is working well. You’ll make it bigger and better, and learn more in the process!
- Competitive salary and stock, and generous health/dental/vision coverage