Client Relations Manager
Client Relations Manager role will center around customer success and, data-driven decision making. This role will support the Sales team by being a point of contact for dedicated accounts and relationships.
The ideal candidate will be customer-focused, detail and process-oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction, incremental revenue, fostering relationships, and customer retention.
As a Client Relations Manager, you will be swift on Google Sheets, Slides, and Docs. In this customer-facing role, you will be helping customers drive user experience, and incremental same-day volume by enhancing store operations.
You will make connections, and build long-lasting business relationships and the credibility to upsell new features across industries. You will be part of the customer success cycle supported by dynamic sales engineers and an experienced delivery team.
US applicants must be currently authorized to work in the United States on a full-time basis.
* Must be located or be willing to relocate at their own expense to one of the following states to be eligible for hire: Texas, Tennessee, Pennsylvania, South Carolina, Louisiana, Iowa, Georgia, North Carolina, Arizona, Idaho, Kansas *
Responsibilities:
- Superior communication skills allowing you to connect with people to build strong relationships over the phone, text, and email
- Competitive nature and self-driven mentality that motivates you to succeed
- An innate talent for contract negotiation and creating revenue-increasing opportunities
- Exceptional customer service delivered in a timely manner
- Weekly, Monthly touchpoints with customers to discuss business wins & opportunities
- Driving quarterly business reviews with senior management
- Adaptability in the face of adversity and the ability to learn new processes and procedures fast
- The internal belief that everything is within your control and tenacious
- Passion for technology and the ability to connect product features to customer needs
Education:
- Bachelor's (Required)
- Experience using - Google suits, Microsoft Power Bi, Looker, or Tableau
- Strong interpersonal and communication skills
- Must be able to multi-task and prioritize daily workload
- Customer service oriented
- Strong listening skills
- Proficient verbal and written communication skills
- Ability to work with cross-functional teams to achieve business objectives, as well as 3rd party stakeholders.
- Strong self-starter that is ambitious, self-accountable, driven, creative solution provider that chases down leads and follows up to closure
Benefits
- 22 Days PTO
- 100% Employee Covered Health Benefits options
- 401(k) with 4% match
- Work from anywhere Stipend
Company Overview:
Delivery Solutions provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS and POS systems for a highly scalable experience and a delighted customer base.
We are out of the box connected to the biggest names in same-day delivery like Uber, DoorDash, Postmates, Shipt, etc, with shipping providers like FedEx, UPS, USPS and many more.
Leaders in Delivery Orchestration and Post Purchase Experiences.
Last Mile Ventures LLC - DBA , Delivery Solutions is a wholly-owned subsidiary of UPS.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.