Client Support Specialist
Company Description
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
LOCATION: Must reside within the United States
WORK TYPE: Remote
The starting pay is $15/hour.
Description
Synergy Sports is a global company that serves the elite basketball and baseball markets around the world via a suite of services. Synergy on-demand video-supported basketball and baseball analytics are utilized by all aspects of professional and collegiate organizations from coaching staff to GMs.
GENERAL DESCRIPTION
We are looking for a Customer Support Specialist that will be the liaison between our company and our customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. This is an hourly position with flexible shifts available. The starting pay is $15/hour.
DUTIES AND RESPONSIBILITIES
- Manage inbound and outbound calls and emails in a timely manner
- Become an expert on Synergy's line of products
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Other duties as assigned by Manager
QUALIFICATIONS FOR THE JOB
- Excellent verbal and written communication skills along with active listening
- Previous experience in a customer support role
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Attention to detail and problem-solving skills
- Experience with Windows and macOS
- Must have computer hardware and a fast and stable internet connection
- Flexible schedule, including but not limited to nights, weekends, and holidays
KEY COMPETENCIES
Customer Service, Empathy, Troubleshooting, Communication
Additional Information
All your information will be kept confidential according to EEO guidelines.Sportradar is an Equal Opportunity Employer. We are committed to encourage diversity within our teams. All qualified applicants will receive consideration without regard to among other things, your background, status, or personal preferences.