Clinical Administrative Coordinator
Description & Requirements
Maximus is currently hiring a Clinical Help Desk Administrative Coordinator to support the North Carolina EB RTM (Enrollment Broker Request to Move) project. The Clinical Administrative Coordinator will handle administrative tasks such as answering help desk phone, responding to emails, contacting providers, reviewing detailed documentation, inputting information from providers, facility staff, and hospitals.
**This is a remote position**
***Must be available to work a Monday through Friday, 8:00 am to 5:00 pm Eastern Standard Time schedule.
About the program: The North Carolina EB RTM Program assists the state with the Medicaid Managed Care health plan for North Carolina beneficiaries in addition to their current Standard Plans, know as Tailored plans. Tailored plans offer enhanced behavioral health, substance abuse, intellectual and developmental disability, and traumatic brain injury services that are not available on standard plans. The program assists recipients who may be on a Standard Plan and needs or wants to move to a Tailored Plan by submitting Request to Move (RTM) forms followed by a complete clinical review and making determinations for these types of request.
Why Maximus?
- 🔄 Work/Life Balance Support – Flexibility tailored to your needs!
- 💰 Competitive Compensation – Bonuses based on performance included!
- 🛡️ Comprehensive Insurance Coverage – Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- 🌟 Future Planning – Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- 🏝️ Paid Time Off Package – Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
- 🌱 Holistic Wellness Support – Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- 🏆 Recognition Platform – Acknowledge and appreciate outstanding employee contributions.
- 🌈 Diversity, Equity, and Inclusion Initiatives – Join a workplace committed to fostering diversity and inclusion.
- 📚 Tuition Reimbursement – Invest in your ongoing education and development.
- 🎁 Employee Perks and Discounts – Additional benefits and discounts exclusively for employees.
- 🌟 Maximus Wellness Program and Resources – Access a range of wellness programs and resources tailored to your needs.
- 📚 Professional Development Opportunities-Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Provide high level customer support to internal and external customers.
- Responsible for assigning and coordinating referrals for contract work to appropriate parties
- Computer data entry
- Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.
- Complete assignments within established compliance standards and timelines
- Monitor multiple work queues daily to ensure cases move quickly through each process stage.
- Identify and resolve data errors
- Performs other related duties as assigned.
- Excellent written and verbal communication skills
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite
- Excellent organizational skills and attention to detail
- Ability to work in a fast-paced environment
- Ability to work independently
Minimum Requirements
- High School Degree or equivalent and minimum 2 years of relevant experience, or Associate Degree with minimum 1 year or relevant experience
- Clinical office experience preferred
-Minimum of 3 years customer service experience
Program Specific Requirements:
- Proficiency in Microsoft Office required
- Experience creating and maintaining scheduling for multiple people preferred
- Ability to multi-task and change direction midstream
- Highly organized.
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
#ClinicalServices #LI-Remote
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Hourly Base Pay Minimum for this Position
$ 18.00
Hourly Base Pay Maximum for this Position
$ 22.29