Cloud Analyst

Posted Jul 23

As a Cloud Analyst, you will report to the Manager, Customer Engagement. You will work with customers to provide infrastructure, security, and cost savings recommendations to help optimize their AWS environments. You will work with AWS and other Mission Cloud teams to help customers achieve maximum value from their AWS environments.

This is a 100% remote position.

Responsibilities

  • Create custom reports giving personalized recommendations to customers, including cost savings and workload performance improvements
  • Handle ServiceNow tickets including requests for help from other teams, customer questions, billing alerts, reservation expirations, new account notifications and billing inquiries, etc; escalate tickets as needed
  • Validate proper IAM hygiene in customer environments, including ensuring MFA and password policies
  • Review high-level backup, disaster recovery, and business continuity concepts with customers
  • Stay educated on cloud infrastructure and operations trends and best practices; including the AWS Well-Architected framework
  • Configure and manage customer-facing cloud optimization tools
  • Work with Senior Cloud Analysts to find savings for customers through private rate cards and Mission programs
  • Work with Senior Cloud Analysts to perform Reserved Instance (RI) analysis and assist with RI purchases
  • Provide support to Billing for customer questions; give insight into specific line items that appear on Mission invoices

Requirements

  • Ability to present technical recommendations to customers
  • Experience with cloud economics, AWS services, and AWS pricing models
  • Experience with cloud management platforms or cloud billing systems
  • Ability to use AWS Cost Explorer and other AWS Cost Management tools
  • Ability to understand complex situations and provide concise written or verbal summaries
  • Ability to work with business continuity planning, including backup strategies and disaster recovery requirements
  • Knowledge of alerts, monitoring, and backup policies for production AWS workloads
  • Knowledge of AWS best practices and the well-architected framework
  • Understanding of security best practices within AWS environments, specifically with regards to root accounts, MFA and password policies, and IAM policies
  • AWS Certification (required within first 90 days of employment with Mission Cloud)

Benefits

  • Access to health, vision and dental insurance with options 100% covered by Mission Cloud for employee and their dependents
  • Flexible Spending Accounts (Healthcare & Dependent Care)
  • Generous Paid Time Off (FlexPTO, parental leave, volunteering time off)
  • Reproductive health benefits
  • Pet insurance
  • 401k matching program
  • Life insurance paid by Mission Cloud
  • Monthly flex stipend
  • Monthly cell phone stipend
  • Home office expense benefit
  • An internal department dedicated to helping team members on their career path
  • Inclusive work environment with several Employee Resource Groups

$110,785 - $134,664 a year

Commitment to Diversity and Inclusion

We are committed to diversity and inclusion. We value every individual’s unique story, experience, and perspective. We aim to amplify the voices of our team members and our community to create a safe, empathetic, and inclusive environment where everyone can contribute to one’s authentic self. Mission Cloud makes every effort to ensure that all employees are compensated fairly regardless of gender, ethnicity, race, or past salary history. We understand that fair compensation practices establish that diversity, fair hiring processes, and fair pay are part of who we are as a company and maintain positive employee morale. We use market data to define salary ranges for each role and regularly review compensation adjustments as needed based on salary range updates.

Mission Cloud is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Mission Cloud will consider qualified applicants with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

About Mission Cloud

Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.

Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.