Cloud Operations Engineer I

Posted Feb 5

At Jamf, people are at the core of everything we do. We do what's right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

What You'll Do at Jamf:

The Cloud Operations Engineer I works with the Online Services team to provide installation, monitoring, backup, recovery, and issue resolution for the Linux-based cloud infrastructure used in delivering Jamf technologies. They are responsible for maintaining operation of the environment in accordance with service level agreements and providing support to both staff and customers.

Responsibilities:

  • Monitor Linux system, database, and network performance to detect problems early and respond within an SLA
  • Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
  • Monitor software and network security on team managed servers and networks
  • Configure and maintain server auditing and network monitoring tools
  • Develop and implement performance tuning steps for application, system, and network configurations
  • Provide solutions and direction to customer issues via phone or email in a timely and professional manner
  • Maintain and expand technical documentation of processes and procedures
  • Participate in a 24x7 on-call rotation
  • Participate in system administration duties for cloud-based server infrastructure
  • Perform light programming/scripting tasks in Bash, PHP, and Python
  • Develop and maintain an advanced level of knowledge of Jamf products
  • Other duties and special projects as assigned

Skills & Experience:

  • Minimum of 1 year experience in an IT operations environment (Required)
  • Minimum of 1 year Systems Administration experience, on any platform (Required)
  • Minimum of 1 year experience working with Linux/Unix command line interfaces, including shell scripting (Required)
  • General Experience managing priorities and responding effectively to emergent incidents both independently and with a team (Required)

Education & Certifications:

  • 2 year / Associates (Required)
  • 4 year / Bachelor's Degree (Preferred)
  • A combination of relevant experience and education may be considered

How we help you reach your best potential:

  • Named a Best Workplace in Technology, 2022.
  • Named a Fortune 100 Best Companies to Work For®
  • We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
  • You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.
  • We put people over profits – which is why our customers keep coming back to us.
  • Our volunteer time off allows employees to support and give back to our communities.
  • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
  • 23 of 25 world's most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
  • Over 100,000 Jamf Nation users, the largest online IT community in the world.

What is a Jamf?

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You're not a jerk. You are someone who cares about doing the right thing.

What does Jamf do?

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.

We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.

Get social with us and follow the conversation at #OneJamf

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